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Mining Services Engineer III

Date:  Feb 18, 2024
Location: 

Tucson, AZ, US, 85706

Req ID:  28386
Onsite or Remote:  Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself. 

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.

Job Purpose

This role will include managing of projects to efficiently embed the MTS core products into customers` mining processes and ensure delivery of Value in Use, integrating technology, people, processes and equipment. Review customer maturity on the usage of MTS core products aiming to identify and establish improvement opportunities associated with Performance Assurance and Value-Add Services. Work cross-functionally with other functions and departments to create a portfolio of service offerings to grow revenue and maximize margin. Carry out training, coaching and auditing of our service offerings to promote standardization and capability across regional Customer Success Departments. 

Travel Requirements

  • Up to 40% 

Job Duties and Responsibilities

•    Analyzes data and identifies improvement opportunities for application of the MTS Core Products, AHS operations.
•    Assess mine operations performance using simulations, analizing fleet utilization, fleet productivity, 
•    Interact with regional MTS to work in conjuction with the Regions on addressing customer’s issues and promote optimum practices and usage of the FMS.
•    Rollouts projects and initiatives to ensure the correct documentation and processes are followed and implemented for Performance Assuranc and Value-Add Services.
•    Conducts and implements change management.
•    Performs workshops, training and coaching during the implementation of Performance Assuranc and Value-Add Services
•    Developes business cases and justification for supporting Performance Assuranc and Value-Add Services
•    Provides system assessment, engineering analysis, performance analysis and benchmarking services as required.

Required Skills

  • BSC Engineering
  • Degree in Mining, Electronics or Computer Science
  • Min 5 years of Mining Experience working on operations and/or Project management
  • Exposure to AHS Mine Operations, experience in Mine Planning & Grade Control are a plus
  • Product & Domain Knowledge
  • Strong knowledge of AHS and Dispatch products. Knowledge of other Modular products and Mining processes are a plus
  • Excellent interpersonal skills
  • Customer focus, commitment to excellence
  • Results driven
  • Must meet the sated requirements of the DISC profile for Role
  • Excellent written and verbal communication
  • Must be able to communicate fluently with the clients

Desired Skills

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 


Nearest Major Market: Tucson

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