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Service/Sales Assistant

Date:  Jul 17, 2024

Wilmington, MA, US, 01887

Req ID:  30572
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Assist with inside sales and all necessary associated duties. Process customer orders daily. Correspond with customers daily regarding their orders including invoicing. Responsible for digital and hardcopy records of the CTD daily paperwork.

Key Job Responsibilities

Inside Sales Clerical (30%)

  • Process customer purchase orders daily.
  • Take phone orders from customers for consumables and service parts.
  • Monitor and report any backorders.
  • Assist with maintaining customer consumable pricing sheets.

Inventory Tasks (30%)

  • Pick, pack, and ship orders daily.
  • Assist with receiving incoming stock. 
  • Verify counts & bin consumable and service part inventories.
  • Inventory cycle counting. Generate Inventory adjustment sheets.


Office Clerical Duties (30%)

  • Invoice customers daily via email.
  • Answer phones. Route the calls accordingly.
  • Correspond with customer requests such as invoice & order questions, tracking info, etc.
  • Assist with daily office tasks.


Reporting Duties (10%)

  • Responsible for digital & hardcopy daily record keeping.
  • Assist with various reports daily, weekly, monthly.
  • Report any errors or problems that may occur


  • High school education and business /marketing background. College degree not required.
  • Computer Skills and software knowledge required. Office 365.
  • Ability to perform multiple tasks and to work independently.
  • Bilingual preferable
  • Inventory knowledge preferable
  • Physical Requirements:  Lift up to 70 lbs., kneeling, squatting and bending.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Boston

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