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Product Engineer - Autonomous Systems
Welshpool, WA, AU, 6106
Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.
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The Company
Job Purpose
This position is responsible for providing technical customer support for AHS software and related components in a timely and quality assured manner, including on site and help desk support. This is through task assigned processes using updates, testing, QA (quality assurance) and diagnosing the root cause of problems by troubleshooting to ensure product functionality is optimised.
Travel Requirements
Up to 10%.
Job Duties and Responsibilities
- Provides technical ustomer support through task assigned processes using updates, testing and QA methods to ensure product functionality - escalates issues as required.
- Diagnose root cause of problems, troubleshoot issues and repairs within SLA (Service Level Agreement) timeframes – escalates issues as required.
- Day time telephone support – resolves system issues effectively and efficiently to ensure functionality as soon as practicable.
- Successfully connect to client site to verify and reproduce the problem to diagnose root cause.
- Documents the functionality clearly and concisely
- Ad hoc projects as required.
Required Skills
- Tertiary qualifications in Mining, Engineering or IT related field.
- Sound computer skills with knowledge of computing languages such as C, C++, SQL and/or scripting languages plus Linux/Unix systems.
Desired Skills
- Knowledge of mining operations.
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Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
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Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
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