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Technical Service Representative

Date:  Jul 10, 2024
Location: 

Virginia, MN, US, 55792

Req ID:  30695
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The Technical Service Representative is a key member of the Service and Customer Support teams. This role provides the customer with support to resolve machine down issues along with guidance to help maximize machine performance.

 

What we offer:

  • Annual Salary $70,000.00 - $110,000.00

  • Eligible for overtime pay after 40 hours in any work week consistent with federal, state, and local labor laws

  • Comprehensive benefits package

  • Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more

  • Boot, tool and pants reimbursement

  • Paid vacation, sick, holiday and floating holiday

  • Excellent job security

  • 401K

  • Bonus

  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Key Job Responsibilities

  • Assist customer with resolution to basic technical and functional issues with Komatsu mining equipment and repair as necessary. Independently resolve routine technical service issues using standard processes and methods.

  • Responsible for basic troubleshooting and repair of the electrical, hydraulic and pneumatic systems of Komatsu mining equipment., which may include electric mining shovels, rotary blast hole drills and wheel loaders.

  • Assist with construction of new equipment, rebuilds of existing equipment and commissioning of new and rebuilt equipment.

  • Use of computer software and other technical tools to troubleshoot equipment issues.

  • Assist in the installation of software upgrades to improve machine performance.

  • Assist in the installation of upgrades and or replacement components on equipment as needed.

  • Interface with mine maintenance personnel and Komatsu Account Managers with regard to identifying needed equipment, parts and service. Work with Account Managers to promote sales of parts, service, electrical and mechanical upgrades

  • Demonstrate knowledge and support of Komatsu, OSHA/MSHA and customer safety policies and procedures.

  • Complete daily Service Reports and customer reports before leaving the mine site.

  • Monitor and evaluate machine/operator performance and provide guidance to customer to improve machine performance and availability.

  • As needed, work with Komatsu Product Support on complex issues related to the equipment being supported.

  • Work as a team with more experienced TSR's to learn from their experience and knowledge.

Qualifications/Requirements

  • High school diploma or equivalent
  • Journeyman electrician and/or 2-year degree in electrical related schooling or equivalent experience.
  • Minimum 1-3 years related experience preferred.
  • Excellent customer service and communication skills.
  • Basic knowledge of Advanced Control Systems such as A/B Rockwell, ABB Control Builder
  • Ability to work on-call schedule (including holidays and weekends) as scheduled.
  • Mechanical knowledge on a broad range of mining equipment
  • Ability to use a wide array of diagnostic, functional tools, and specialty instruments

  • Excellent computer, verbal, and written skills
  • Flexibility with travel based on needs and overall company objectives
  • Ability to understand specialized engineering terms and to explain engineering principles in common terms
  • A valid driver's license

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Nearest Major Market: Duluth MN
Nearest Secondary Market: Superior WI

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