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Service Sales Engineer - Virginia, MN

Date:  Jan 16, 2022

Virginia, MN, US, 55792

Req ID:  22232
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Key Job Responsibilities

Partner with the Sales and Service departments to support efforts and key initiatives

Pursue Service and Components sales for our Iron Range Service Center.

Proactively schedule machine reviews (audits) that coincide with machine scheduled down time or in operation to provide customer feedback on performance and identify parts/service opportunities that will drive improved machine performance and enhance customer value.  

Generate new Service relationships with longstanding and new customers.

Assist revenue targets that are beyond base business.

Work with customers and the account team to develop accurate swork scopes and parts list.

Prepare major work scopes / documentation.

Investigate field failures and warranty claims.

Assist in preparation of Service Sales department budget





Degree level qualifications or equivalent experience in a related field and 5+ years of progressive experience in solving practical mining problems and resolving electrical/mechanical issues with mining equipment.

Experience making presentations to groups regarding large service opportunities

Experience creating power point presentations and word documents for quotation purposes.

General Industry experience: to include 3-5 years in the electrical / mechanical / welding / machining / utility and/or refining industries.

Must have superior problem solving skills.

Strong written and verbal communication skills and the ability to build relationships with customers

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Duluth MN
Nearest Secondary Market: Superior WI

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