Solution Lead - MTS US - PA

The Company

Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas, and be yourself. 

Job Purpose

Provides Solutions to Komatsu Customers via successful implementation of technology or paid services through Change Management and achieving Operational Excellence. Provides input on improving mining solutions based on business needs with a holistic approach formed through a deep understanding of mine processes. Manages the implementation and deployment of professional services and builds a pipeline of opportunities. Represent or replace duties of supervisor during vacation, travel or as required.

Travel Requirements

Travel requirements – up to 50% or as required for business purposes.

Job Duties and Responsibilities

Professional Services

• Develop and maintain delivery of professional services 
• Provides professional services related to the Intellimine® product suite
• Provides system assessment, engineering analysis, performance analysis, and benchmarking services
• Provides change management services for new system deployments
• Provides training to new team members
• Studies and applies “Lean” and Continuous Improvement concepts to customer operations
• Utilizes other corporate Customer Success resources, when necessary, to meet client requirements
• Solicits client feedback to improve service
• Develops and implements measures to reduce cost per ton 

Analytics 

• Gathers and analyses information skillfully
• Develops alternative solutions
• Works well in group problem solving situations
• Uses reason even when dealing with emotional topics
• Performs analysis to develop pragmatic/practical solutions that address clients’ business needs 
• Develop partnerships with clients to solve problems 

Technical Support & Service

• Develops and implements cost saving measure
• Contributes to profits and revenue
• Studies and applies “Lean” and Continuous Improvement concepts to customer operations 

Project Management

• Proactively facilitate activities in support to consulting services
• Maintains confidentiality and exercises professional ethics in all interventions
• Uses time efficiently
• Plans for additional resources
• Sets goals and objectives
• Manages mining solution projects on time and within budget
• Completes work thoroughly and accurately without sacrificing quality
• Organizes and plans the work schedules and discuss in advance with the client to obtain feedback
• Monitors and tracks progress
• Gets “buy-in” and effectively communicates the project plan with team members
• Anticipates and overcomes obstacles
• Manages and acquires necessary human resources to perform the project
• Escalates roadblocks with potential solutions when a resolution can not be found 

Sales - Account Management

• Uncover and address customer needs
• Assists with development of customer success of stories or Value in Use documents for marketing and sales
• Assists Sales team for sales of professional services
• Maintains existing accounts in collaboration with the sales team (account plans, route maps, etc.)
• Coordinates with internal Modular resources to solve problems
• Writes proposals
• Presents solutions/options
• Communicates the value proposition
• Writes high quality orders for “add-on” sales business acumen understands business implications of decisions
• Demonstrates knowledge of market and competition

Required Skills

• Bachelor's Degree in Engineering with Mining, Civil, Geological, or Industrial specialization, or an equivalent combination of education and experience 
• 10+ years of experience in the Mining industry or consultancy work experience in middle management positions pertaining to mine planning, mine operations or mine technology, or in a Komatsu role of Consulting, Customer Service or Performance Assurance
• 10+ years of experience in Technology Development, Deployment and Services experience
• Team leadership experience in a mining environment
• Ability to identify key stakeholders & form strong relationships 
• Ability to work with little or no supervision
• Customer focused, commitment to excellence
• Results driven
• Must be able to communicate fluently with clients 
• Must be able to influence others when required 

Desired Skills

• MBA or Mine Engineering Master's Program 
• Project Management Certification 
• Black Belt Six Sigma or Lean certification