Job Overview

The Sr. Deployment Specialist is responsible for planning, installing, and supporting Komatsu Mining Technology hardware and systems across customer sites. This role bridges technical deployment, presales engagement, and cross-functional project coordination to ensure successful delivery of value-added technology solutions. The ideal candidate is a hands-on problem solver with strong communication skills and a passion for enabling customers to optimize safety, productivity, and operational performance. 

Key Job Responsibilities

• Travel up to 50% to customer sites to support presales engagements, scoping activities, and solution deployments.
• Participate in presales activities, including customer meetings, solution discussions, quote development support, and hardware pre-configuration.
• Support the Deployment Manager with project coordination tasks, scheduling, communication, and documentation. Assist in delivering on time, on budget projects with high customer satisfaction.
• Install and assist in deploying machine-mounted hardware, office-based physical servers, and associated network infrastructure.
• Serve as the regional subject matter expert (SME) for hardware deployment, providing technical guidance to the Field Services team.
• Lead and support regional surveying services, performing onsite survey work and assisting sales teams with technical inputs.
• Provide deployment-focused support across all Mining Technology Solutions (MTS) products, while also delivering general customer support as required.
• Collaborate with global hardware and software engineering teams to drive continuous improvement initiatives aimed at improving deployment efficiency, product quality, and cost management.
• Coordinate and oversee third-party vendors or contractors to execute complex installation activities.
• Take ownership of the hardware installation lifecycle, ensuring successful and high-quality deployments across the region.
• Maintain accurate and timely business-system records, including travel logs, harvested hours, expense reports, Sales Order Management (SOM) tickets, project plans, and installation documentation.

Qualifications/Requirements

Required Skills & Experience

• Minimum 10+ years of experience in field service, mining technology, heavy equipment systems, networking, or comparable technical deployment roles.
• Contributed to large scale technology deployments exceeding $2M in value or 100+ units
• Proven experience installing, configuring, or supporting industrial hardware, in-vehicle technology systems, or fleet-based technology solutions.
• Prior experience serving as a lead technician on major mining technology deployment or large-scale field implementation.
• Solid understanding of electrical instrumentation, low-voltage systems, and fundamental electrical theory.
• Demonstrated commitment to and understanding of mining safety culture, compliance standards, and site operating procedures.
• Ability to read and interpret wiring diagrams, schematics, cabling plans, engineering drawings, and installation documentation.
• Ability to meet all mine-site access requirements and perform physical labor at customer locations across North America.
• Must hold a valid passport and be eligible to travel throughout the United States and Canada.
• Willingness to travel up to 50% annually, typically in multi-week rotations (1–4 weeks at a time) throughout the U.S. and Canada.

Additional Information

Preferred Skills & Experience

• Experience with mining technology systems such as fleet management, wireless networks, autonomous solutions, machine health monitoring, high-precision guidance, or production monitoring platforms.
• Familiarity with Komatsu equipment, technologies, organizational culture, and solution portfolio.
• Project management experience or industry-recognized certification (PMP, CAPM, or equivalent).
• Working knowledge of GPS/GNSS technologies, sensors, telemetry systems, and industrial IoT hardware.
• Demonstrated proficiency in networking, software configuration and systematic troubleshooting of technical systems.
• 5+ years of experience working in or directly supporting the mining industry.
• Associate’s or bachelor’s degree in electrical, mechanical, instrumentation, industrial technology, or a related technical field.
• Relevant technical certifications, such as diesel/heavy equipment technician, electrical technician, networking technician, Trimble/Topcon system repair, survey technician, or radio communications credentials.