The Company

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

Job Purpose

As the Partner Experience Manager, you will be responsible for contributing to the expansion and maintenance of the partner program within Komatsu Mining Technology Solutions. You will be responsible for supporting the partner community, including third parties that use APIs, develop applications, and otherwise use the Modular ecosystem to conduct business with their customers.

Working in a global mining technology company, this role provides critical hands-on support to enable data integration and harmonize processes across regions, driving better decision-making and operational consistency. As such, there will be other duties from time to time in support of the global business.

Travel Requirements

• Up to 25%

Job Duties and Responsibilities

• • Continuous improvement and entrepreneurial mindset
  • Promotes accountability culture
  • Responsible and accountable for the deployment of technology partner integrations by providing project management, coordination, and support to multiple project teams associated with assigned integration deployments.
  • Develop and submit timely reports and status updates to management, including keeping partner CRM records updated.
  • Participate in creating, implementing, and improving business processes associated with the partner program.
  • Support regions and partners with partner integration solution inquiries. This will require maintaining an understanding of the value proposition and technical implementation of the integrated solution.
  • Periodically review integration performance and monitor support levels provided to partners.
  • Maintains regular communication with partners to increase engagement and promote the growth of Komatsu’s Modular ecosystem. 
  • Oversight of partner support to ensure adequate support levels are achieved and solution improvements are identified/implemented.
  • Support the global business analytics needs which may include taking an administration role with business analytics tools and solutions by:
  • Creating reports and dashboards
  • Support development teams during build phase
  • Clarify requirements and answer questions
  • Participate in testing (UAT coordination, test case review)
  • Validate that delivered solutions meet business needs
  • Support change management and training
  • Other duties as assigned.

Required Skills

• Bachelor’s degree in business administration, engineering, or related field required.
• 2+ years of experience in technology and mining industries.
• 2+ years of demonstrated project management experience.
• Technical acumen and a passion for technology.
• High personal drive and initiative, resilient entrepreneurial spirit.
• Can effectively cope with change, shift gears comfortably, decide and act without having the total picture, and handle risk and uncertainty.
• Friendly, strong ability to communicate to all stakeholders, and work with cross-functional teams.  Must be collaborative and inclusive.
• Strong interpersonal skills, able to communicate and motivate people with varying personalities.
• Strong organizational skills – diligent and persistent.
• Familiarity with CRM platforms (e.g., Salesforce) and their use in managing partner and customer engagement, opportunity tracking, account management, and business performance reporting.
• Experience working with remote teams in a global setting.
• Domestic/International travel required as applicable (Up to 25%).
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Desired Skills

• Hands-on experience designing, implementing, or supporting solutions using Palantir or other enterprise data platforms.
• Project Management Professional (PMP) or Certified Associate Project Manager (CAPM) Certification a plus.
• Fluent English required.  Fluent Spanish and/or Portuguese desirable.