Job Overview

The Human Resources Generalist provides HR operational support to employees, managers, and the HR team on a wide range of topics. The role serves as a primary contact within the HR Solution Center model and owns or coordinates HR transactions, approvals, employee inquiries, policy support, recruiting assistance, accommodation and immigration administration, and HR data integrity. The position works closely with HR Business Partners, Talent Acquisition, HR Operations, HRIS, Payroll, Benefits, Legal, and external partners to resolve questions, complete transactions, maintain documentation, and improve the employee and manager experience. As an HR Generalist, you’ll often be in close contact with our existing employees and be one of the first people our prospective and new hires interact with. This means you have an excellent opportunity to create favorable impressions and be the face of the HR department!

You'll work with an HR team that is willing to support each other and is highly collaborative with weekly team meetings, semi-annual (or more) onsite team meetings, and frequent communication via Teams chats. You’ll also have the opportunity to interact with members of our business in other countries, such as Canada, Australia, Chile, Peru, Brazil, and South Africa.

Key Job Responsibilities

HR Solution Center and Employee Support

• Own HR issues from intake through resolution, including follow-up, documentation, communication, and confirmation of completion.
• Serve as a first point of contact for HR questions from employees and managers, providing timely, practical guidance and escalating complex or sensitive matters to the appropriate HR Business Partner or specialist.
• Use and maintain operating procedures, decision guides, templates, and knowledge resources to promote consistent HR guidance and service.
• Identify recurring questions, process gaps, and trends, and recommend improvements.
• Work collaboratively with HR Business Partners to understand client groups and provide generalist support

HR Transactions, Approvals, and Data Accuracy

• Initiate, review, coordinate, and track assigned employee lifecycle transactions and approvals in accordance with established controls and authorization requirements.
• Maintain accurate and complete employee data and supporting documentation across HR systems; perform routine audits, reconcile discrepancies, and coordinate corrections with HR Operations or HRIS.
• Protect confidential employee information and apply appropriate records-management and data-privacy practices.

ADA, Accommodations, and Immigration Support

• Coordinate accommodation requests, including intake, required documentation, status tracking, communications, and implementation follow-up, in partnership with HR leadership and Legal as appropriate.
• Maintain confidential and complete accommodation records and track required review dates or next steps.
• Coordinate immigration-related case administration with employees, managers, external counsel, and internal stakeholders, including information collection, document tracking, deadline monitoring, and status communication. Maintain centralized records of all employees in the immigration process with MTS.

Recruiting and Onboarding Support

• Partner with Talent Acquisition and hiring managers to support requisition administration, sourcing, candidate screening, interview coordination, candidate communications, and pre-employment activities.
• Review application and resume information to identify qualified candidates and support proactive sourcing strategies as assigned.
• Coordinate background checks, reference checks, and other pre-employment requirements in accordance with established standards.
• Support new-hire readiness and onboarding handoffs, ensuring required information and transactions are complete and accurate.

Qualifications/Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• Two or more years of experience in human resources, recruiting, HR operations, training administration, or a related employee-support role.
• Working knowledge of HR practices, employee lifecycle processes, documentation standards, confidentiality requirements, and applicable employment regulations.
• Experience using HRIS, applicant tracking, learning, case-management, or similar business systems.
• Strong written and verbal communication skills, attention to detail, customer focus, organization, follow-through, and ability to manage multiple priorities.
• Ability to exercise sound judgment, maintain confidentiality, work independently, and collaborate effectively in a matrixed environment.

Additional Information

• Experience supporting ADA accommodations, immigration case administration, HR audits, policy maintenance, recruiting, or employee data transactions.
• Experience in a multi-site, global, technology, engineering, manufacturing, or mining-related organization.
• HR certification such as PHR, SPHR, SHRM-CP, SHRM-SCP, or equivalent, or a willingness to pursue it.