Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.
Job Overview
We are seeking a motivated and customer-focused Desktop Support Technician to join our Komatsu West IT team in Tucson, AZ. The ideal candidate will provide front-line technical support to end-users, assisting with hardware, software, and networking issues. This entry-level role is perfect for individuals eager to grow their IT skillswhile supporting a dynamic and collaborative environment.
Key Job Responsibilities
-Provide first-line support for desktops, laptops, mobile devices, printers, and other peripherals.
-Troubleshoot and resolve common software issues, including operating systems, office applications, and company-specific tools.
-Assist with hardware installations, upgrades, and configurations.
-Respond to user requests through help desk tickets, phone calls, or in-person support.
-Escalate complex issues to senior support staff or system administrators as needed.
-Maintain accurate documentation of issues, solutions, and processes.
-Support IT team with system rollouts, upgrades, and routine maintenance tasks.
-Ensure compliance with company IT policies and security standards.
Qualifications/Requirements
Education & Experience:
-High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred).
-Two+ years of experience in IT support, help desk, or related technical role.
-Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
Skills & Competencies:
-Basic knowledge of Windows 10 and 11 client operating system environments.
-Familiarity with Microsoft Office Suite, Office 365, and common business applications.
-Basic understanding of networking concepts (IP, DNS, DHCP).
-Strong problem-solving and troubleshooting skills.
Additional Information
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.