Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.
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The Company
Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.
Job Purpose
Provide technical support, troubleshooting, and software deployment of the FrontRunner Autonomous System within the Global Support team.
Travel Requirements
- Up to 25%
Job Duties and Responsibilities
Each day will present you with new challenges and opportunities to test and grow your skills. As a Product Engineer with Komatsu, you’ll be responsible for:
- Provide technical support through tasks assigned in the Zendesk Ticketing System while complying with established Service Level Agreements.
- Assist in the deployment of the FrontRunner Autonomous System using internal documentation, standards, and outlined procedures.
- Provide 24/7 emergency support for Autonomous Systems sites and regional teams.
- Update internal deployment documentation (release notes, installation documentation, checklist procedures) through assigned tasks.
- Collaborate with various local and regional teams to provide support.
Required Skills
- Bachelor's degree in Engineering, Computer Science or STEM related field.
- One year of experience in troubleshooting, testing or similar technical duties, customer support.
- Ability to work well within a team.
- Ability to follow and write technical instructions.
- Provide solutions using critical thinking and problem-solving skills.
Desired Skills
- FrontRunner and/or DISPATCH system knowledge.
- High-level analytical skills for general troubleshooting of product related issues.
- Windows, Linux, Unix systems.
- Networking basics.
- Database structure or query basics.
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Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
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Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
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EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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