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Lead Shop & Field Service Technician

Date:  Jun 8, 2021

Troutdale, OR, US, 97060-9532

Req ID:  20633
Onsite or Remote: 

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Immediate opportunity available for a full-time Lead Shop and Field Service Technician in our Troutdale, OR facility. The company sells and services LeTourneau Log Stackers and provides exceptional product support to the forestry industry. LeTourneau Technologies, owned by Komatsu Mining Corporation operates out of Troutdale, Oregon.


Key Job Responsibilities

> Must possess a strong commitment to safety of self and others, at all times.

> Must possess strong leadership qualities and be capable of scheduling/coordinating multiple remote team members daily.

> Reports directly to the Shop and Service Manager and will assist in day to day leadership tasks. Must be comfortable and have experience working with local leadership team, to enforce corporate policies in support of company goals.

> Maintains contact and good relations with customers to ensure customer satisfaction.

> Works with shop employees to help oversee timely job completion, safety, supply replenishment and overall shop operations.

> Assists management in cost reduction and loss prevention.

> Schedules and leads weekly field service meeting.

> Oversees Field Service employees.

> In the field, identify the problem and cause of failure through logical troubleshooting steps and failure analysis.

> Determine corrective action through the inspection of failed parts.

> Determine reuse or replacement of parts through visual inspection and measurement.

> Repairs or replaces machine components.

> Installs components and parts in machinery.

> Lubricates and cleans parts.

> Starts/operates machinery to test performance.

> Perform work in a variety of environments including the field, customer job sites, and the shop.

> Maintain a clean work environment.

> Complete service reports and timecards timely and accurately.

> Maintain company, vendor and product confidentiality.



> Candidate must be willing to learn new tasks and have pride in the quality of their work.

> Must have a minimum of 3 years (ideally 5+) of previous supervisory or management experience of employees

> Routine overtime is involved along with overnight stays.

> High School Diploma or GED.

> Preferred 2 or 4 year technical degree as it relates to the heavy equipment industry.

> Must be willing to travel, work outside in adverse weather conditions and be comfortable with heights.

> Must have or must be able to obtain a Class B CDL.

> Must be experienced or be able to learn to accurately complete DOT log-books and maintaining compliance with DOT hours of service.

> Candidate must be familiar with DOT regulations and have prior field service fleet experience.

> Mechanical and electrical troubleshooting and repair.

> Ability to read and interpret complex electrical schematics.

> Preferred experience working on mining, construction or forestry equipment. Previous experience with LeTourneau equipment is a plus.

> Prior dealership or OEM experience is beneficial.

> Minimum 5 years verifiable experience repairing heavy equipment in a field service truck. 

> Computer proficiency using Microsoft office products and electronic service information systems.

> AS400 experience preferred, but not required.



Additional Information

Benefits: 2 Weeks Paid vacation plus sick leave, incomparable holiday schedule with a full week paid shutdown between Christmas and New Years plus regular company observed holidays, affordable/high quality health and dental coverage and an UNRIVALED 401K with an automatic 5% employer contribution plus a 50% match of up to 6% employee contribution (a total of up to 8% employer contribution)

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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