Shape the Future of Mining with Komatsu Mining Technology Solutions: At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.
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The Company
Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates.
With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself.
Job Purpose
The Technical Writer II position creates a wide range of customer-facing and support documentation for the organization’s core products. This includes help systems, hardware and software installation manuals, user guides, work instructions, deployment guides, wiki pages, how-to’s, and other documentation. The writer works closely with subject matter experts to gather information and present complex technical concepts in a clear, concise, and user-friendly manner.
Travel Requirements
Up to 10%.
Job Duties and Responsibilities
- Develop and maintain customer-facing and support documentation for product releases and updates.
- Work with products, interview subject matter experts, research written material, and attend demonstrations to generate documentation.
- Prepare documentation for translation and compile translated help systems.
- Own and drive projects independently, while sharing work frequently in technical and editorial reviews.
- Maintain records and files of new documentation and revisions.
Required Skills
- Bachelor's degree in Technical Writing, Communications, Computer Science, or related field.
- A minimum of 3 – 5 years of technical writing experience.
- Strong knowledge of technical writing principles, including writing for different audiences and mediums.
- Excellent writing, editing, and proofreading skills with meticulous attention to detail.
- Strong organizational and project management skills, with the ability to multitask and prioritize in a fast-paced environment.
- Familiarity with content management systems.
- Ability to translate highly technical information into easily understandable information.
- Ability to learn new technologies quickly.
- Proven record of owning the documentation process, including profiling audiences, gathering information, drafting content, final publication, and maintenance.
- Excellent time management skills/prioritization.
- Strong interpersonal and team skills.
Desired Skills
- Effective use of business systems, including SharePoint, Zendesk support portal, Confluence, and SAP.
- Knowledge of mining terminology and processes.
- Experience using Copilot and ChatGPT when creating documentation
- Experience working in an Agile environment.
- Profieciency in FrameMaker, Word, MadCap Flare, Adobe Acrobat.
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Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .
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Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
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EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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