Job Overview

The Superintendent – Construction Equipment Mechanical serves as a critical link between the Field Service Supervisor and the crew Leadmen. This position is responsible for addressing technical issues, providing leadership support, assisting with warranty processes, and developing technicians while ensuring exceptional customer service and operational excellence.

Key Job Responsibilities

• • Technical Support: Provide hands-on technical assistance to resolve mechanical, electrical, hydraulic, and electronic issues on construction equipment, ensuring timely and effective solutions.
  • Acting Supervisor: Step in for the Field Service Supervisor as needed to oversee daily operations, support team performance, and maintain productivity.
  • Warranty Process Support: Identify warranty-related concerns, coordinate repair actions, and ensure accurate documentation for warranty claims.
  • Training and Development: Mentor technicians, conduct on-the-job training, and promote best practices for equipment diagnostics, maintenance, and repair.
  • Customer Relations: Build and maintain strong relationships with construction customers by addressing concerns, communicating service updates, and ensuring customer satisfaction.
  • Coordination and Communication: Work closely with Leadmen and the Field Service Supervisor to prioritize jobs, allocate resources, and ensure efficient workflow.
  • Documentation and Reporting: Complete and oversee work orders, service reports, inspection records, and repair documentation while maintaining accurate records for management.
  • Problem-Solving: Diagnose and troubleshoot complex issues on construction equipment, including excavators, dozers, wheel loaders, motor graders, articulated trucks, and other heavy equipment.
  • Safety Leadership: Promote and enforce all company and regulatory safety requirements, fostering a strong safety culture within the service team.

Qualifications/Requirements

• Education: Associate degree, technical diploma, or equivalent experience in Mechanical Technology, Diesel Technology, Heavy Equipment Technology, or a related field.
• Technical Certifications: Certifications related to diesel engines, hydraulics, electronics, electrical systems, or heavy equipment repair are preferred.
• Industry Knowledge: 3+ years of experience in the construction equipment, heavy equipment, or related industry, with extensive hands-on diagnostic and repair experience.
• Leadership Skills: Prior experience leading crews, mentoring technicians, or coordinating field service activities is preferred.
• Communication Skills: Strong verbal and written communication skills with the ability to effectively interact with customers and team members.

Additional Information