Join Komatsu and Be Part of Something Big!
Job Overview
15+ countries, 225 locations, and 8 languages – our ServiceNow implementation is truly global.
This is an opportunity for an experienced platform technical engineer/architect to join a growing implementation, building towards a world-class platform as the foundation to modernize and transform the way work is done for a global organization. The ServiceNow Platform Architect is a technical leader who documents the overall platform design and helps to analyze the impact of new requirements. The Platform Architect defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture. The role also provides direction on keeping work aligned to ServiceNow implementation best practices and gives hands-on assistance with the detailed design and implementation phases of engagements through recommendations, points of view and documentation on a multi-application environment (CSM/CRM, ITSM, ITOM, HRSD, SPM, App Engine/Creator Workflows).
Key Job Responsibilities
- Platform Solutioning: Design, architect, and implement scalable, robust, and secure solutions on the ServiceNow platform to meet the organization's business requirements. Owns architectural runway.
- Solution Design: Collaborate with partners to gather requirements, analyze business processes, and translate them into technical solutions leveraging the capabilities of the ServiceNow platform. May perform proof of concept/value initiatives and ensure essential documentation is completed.
- Integration: Design and implement integrations between ServiceNow and other enterprise systems, ensuring seamless data flow and interoperability.
- Citizen Development: When existing capabilities are not offered in the platform, provide guidance to no and low-code solutions such as scoped applications utilizing App Engine Studio and exposed platform capabilities & data.
- Technical Leadership: Trusted advisor who provides technical guidance, governance and leadership to development teams, ensuring adherence to architectural standards, coding guidelines, and best practices. Adheres to out of the box and avoids technical debt through customizations. Ensures implementation partners adhere to Komatsu and ServiceNow standards.
- Performance Optimization: Execution on performance optimization, scalability improvements, and enhancement of the overall user experience on the ServiceNow platform.
- Governance and Compliance: Ensure compliance with security standards, regulatory requirements, and industry best practices in all aspects of ServiceNow platform implementation and usage.
- Documentation and Training: Create comprehensive technical documentation, including architectural diagrams, design specifications, and user guides. Conduct training sessions for partners and end-users as needed.
- Continuous Improvement: Stay updated with the latest trends, features, and capabilities of the ServiceNow platform. Proactively seek out areas for process improvement and innovation.
- Oversees, specializes in and provides advice in one or more ITIL practices. (ITSM, ITOM, ITBM/SPM,…)
Qualifications/Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree is a plus.
- Minimum of 5 years’ experience working as an established ServiceNow senior developer or architect.
- Must have extensive knowledge of the ServiceNow platform, including ServiceNow Core, IT Service Management (ITSM), IT Operations Management (ITOM), and connected workflows.
- Strong understanding of software architecture principles, design patterns, and development methodologies. Leverages ATF and defines standards for peer/code reviews.
- Proficiency in JavaScript, Glidescript, XML, HTML, CSS, and other relevant technologies used in ServiceNow development.
- Experience with ServiceNow integration technologies such as REST API, SOAP, MID Server, JDBC, Integration Hub spokes, and Plug-ins/Store apps.
- Experience focused mindset; we are primarily leveraging workspaces and not classic UI; familiarity with ServiceNow Horizon for good UX/UI design.
- Active ServiceNow certifications such as Certified Implementation Specialist (CIS) and Certificated Application Developer (CAD) are required. Priority is given to those who possess CTA or CMA certifications.
Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $100,000-$130,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k, pension and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.