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Job Overview
We are seeking a Senior Technical Business Analyst to provide functional and technical support for Komatsu’s global Human Capital Management and workforce management applications. This role will serve as a system administrator and subject matter expert for SAP HCM, SAP SuccessFactors, UKG Workforce Management, and UKG Pro, helping ensure these critical platforms remain reliable, scalable, and aligned with business needs.
The Senior Technical Business Analyst will partner closely with HR Operations, HRIS, IT teams, business stakeholders, external vendors, and consultants to gather requirements, design and configure solutions, support integrations, resolve complex application issues, and lead system enhancements. This individual will also support implementations, upgrades, testing, deployments, and post-production stabilization activities across Komatsu’s HCM and workforce management landscape.
Key Job Responsibilities
- Serve as a system administrator and functional subject matter expert for SAP HCM, SAP SuccessFactors, UKG Workforce Management, UKG Workforce Central, and UKG Pro.
- Administer and support global workforce management applications, ensuring reliable system availability and effective support for users across multiple regions.
- Configure and maintain workforce policies, timekeeping processes, accruals, attendance programs, scheduling configurations, labor activities, pay policies, and reporting.
- Partner with HR Operations, HRIS, IT, and business stakeholders to gather, analyze, document, and validate business requirements.
- Translate business needs into functional specifications, process documentation, solution designs, technical design documents, and test plans.
- Design and configure system enhancements within UKG Workforce Management and related HCM applications.
- Prepare test data and coordinate functional testing, business validation, deployments, and post-production stabilization.Support integrations between SAP HCM, SAP SuccessFactors, UKG Pro, and UKG Workforce Management.
- Maintain and enhance integrations supporting the movement of data between SAP SuccessFactors, SAP ECC, UKG Pro, and UKG Workforce Management.Support SAP Cloud Platform Integration, or CPI, integrations into and out of SAP SuccessFactors.
- Configure application building blocks and create or update integrations based on evolving business requirements.
- Troubleshoot application and integration issues, perform root cause analysis, and implement corrective actions.
- Manage incidents through resolution and coordinate support activities with application management services, vendors, and consultants.
- Maintain global timekeeping devices and coordinate with local sites and UKG to resolve device issues, depot exchanges, and related service requests.
- Create and modify system queries, reports, interfaces, configurations, and supporting documentation.
- Facilitate stakeholder meetings, requirements discussions, solution reviews, process improvement initiatives, and business signoff activities.
- Participate in system implementations, upgrades, patches, enhancements, transformation programs, and application rollouts.Work directly with business partners to define, scope, and implement solutions that align with business and technology initiatives.
- Build productive relationships with HR leadership, business users, IT teams, vendors, consultants, and other stakeholders.
- Provide timely, knowledgeable, and customer-focused support to HR Operations, HRIS, and local UKG user communities.
- Support audit requirements, data confidentiality expectations, global support standards, and operational risk-reduction efforts.
- Develop and maintain complete documentation for application configurations, policies, enhancements, integrations, testing, and support processes
Qualifications/Requirements
- Bachelor’s degree in information technology, information science, or a related field.
- Five to eight years of experience supporting UKG Workforce Management timekeeping, scheduling, attendance, and accrual business processes.Two or more years of experience supporting SAP HCM modules.
- Two or more years of experience supporting SAP SuccessFactors modules.
- Experience planning and executing large or complex technology projects.
- Experience gathering and documenting business requirements and translating them into functional and technical solutions.
- Experience supporting system implementations, application upgrades, testing, deployments, and production stabilization.
- Experience working with external software vendors, consultants, and application management service providers.
Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $140,000-$155,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.