Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Competitive wages: base pay is $75.10/hour. Discussion regarding full compensation package conducted upon initial pre-screen.
- Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
- Health Care and Personal Wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Sustainable employment
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
Please visit our website https://www.komatsu.com/careers/ for more information.
Job Overview
Are you a proven leader who thrives in fast-paced mining and heavy equipment environments? Komatsu is looking for a General Supervisor, Shop & Field Service to lead a skilled team of tradespeople supporting some of the most advanced Joy underground mining equipment in the industry. In this role, you'll provide leadership to both shop and field service operations, ensuring work is completed safely, efficiently, and to the highest quality standards. You'll work closely with customers, Account Managers, and technical teams to drive operational excellence, develop talent, and deliver exceptional service that keeps our customers productive. If you're passionate about leading people, solving complex equipment challenges, and building strong customer relationships, we'd like to hear from you.
Reports to: District Manager
Shift: 5x2- Monday-Friday
Safety Sensitive: Yes- drug & alcohol testing, physical demand fit testing, RCMP criminal record check and submission of 5-year provincial driving record will be required
Travel: up to 50% within Canada and the USA
Relocation: This position does not offer relocation
Key Job Responsibilities
- Lead and develop a team of field and shop employees, fostering a strong culture of safety, accountability, teamwork, and continuous improvement
- Coordinate service activities for maintenance, troubleshooting, repairs, overhauls, and commissioning of Joy underground mining equipment
- Establish work priorities, allocate resources, and manage schedules to ensure customer commitments are met safely, on time, and within scope
- Provide technical guidance and escalation support for complex mechanical, electrical, hydraulic, and control system issues
- Oversee major component rebuilds and repair projects, ensuring quality standards, cost targets, documentation requirements, and delivery schedules are achieved
- Partner with customers, mine operators, Account Managers, and internal stakeholders to build strong relationships and identify service opportunities
- Manage departmental budgets, labour utilization, project costs, and operational performance to support profitable growth
- Coach, mentor, and evaluate employees while supporting training, workforce development, succession planning, and performance management
Qualifications/Requirements
- Red Seal Journeyperson certification in Heavy Duty Equipment Technician, Industrial Mechanic Millwright, Electrician, Welder or a related trade
- 8+ years of mining, heavy equipment, or industrial service experience, including progressive leadership responsibilities
- Demonstrated success leading field service, maintenance, or workshop teams in a customer-focused environment
- Strong knowledge of underground mining equipment with advanced troubleshooting capability in mechanical, hydraulic, and electrical systems
- Experience managing large repair projects, component rebuilds, maintenance planning, and workforce scheduling
- Strong business acumen with experience managing budgets, labour productivity, cost control, and operational KPIs
- Excellent leadership, communication, coaching, conflict resolution, and customer relationship management skills
- Proficiency with Microsoft Office applications and service management systems such as Salesforce or equivalent CRM platforms
Additional Information
This posting reflects an existing vacancy within our organization. The position is currently open, and we are actively seeking a candidate for immediate placement. The successful applicant will fill a vital role that is ready to be stepped into without delay. Artificial Intelligence (AI) may be used to assist with interview scheduling and other administrative tasks during the hiring process. However, AI is not used in candidate screening, evaluation, or selection decisions. All hiring decisions are made by our human hiring teams and your application will be reviewed and considered personally by one of them.
Accommodation during the recruitment process is available on request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Note to Recruiters: Komatsu and its subsidiaries do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Komatsu, directly or indirectly, will be considered Komatsu property. Komatsu will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written, and fully executed agency agreement contract for service to submit resumes.
At Komatsu Canada we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.
We recognize and honour the deep history, cultures, and traditions of the Indigenous Peoples and Nations across Turtle Island. As part of our ongoing journey toward reconciliation, we are committed to building respectful and meaningful partnerships with Indigenous communities throughout Canada. We acknowledge that our team members live, work, and connect on the traditional and ancestral homelands of Indigenous Peoples, and we strive to do so with humility, awareness, and respect.