Title: IT Support Engineer 

Location: Santiago, Chile (on-site at office in Las Condes)

Type: Full-time; Reports to IT Management

Objective:

Provide first-level technical support to internal users, resolve hardware and software incidents, and escalate complex issues to the corporate T2/T3 team.

Responsibilities:

• Handle and log requests and incidents via help desk, phone, and email.
• Diagnose and resolve basic hardware, software, printer, and network connectivity issues.
• Install and configure desktop computers, laptops, and peripherals according to corporate standards.
• Manage user accounts, permissions, and password resets in Active Directory or equivalent systems.
• Escalate unresolved incidents with clear documentation to the T2/T3 team.
• Maintain updated documentation and knowledge base.
• Participate in asset inventory and software deployments.

Requirements and Qualifications:

Education: Computer Engineering, or related field; or equivalent experience.

Experience: 1–3 years in desktop support or help desk.

Technical knowledge: Windows 10/11, Microsoft Office, basic LAN/Wi‑Fi networking, Active Directory, printer support, ticketing tools (e.g., ServiceNow, Jira).

Soft Skills and Competencies:

• Clear and empathetic communication with non-technical users.
• Problem-solving and logical thinking.
• Time management and ticket prioritization.
• Teamwork and willingness for rotating shifts or on-call, if applicable.

Benefits

• Health insurance
• Agreement with Isapres and oncological insurance
• Bonus in Fiestas Patrias and New Year's Eve
• Opportunities for professional growth and continuous learning
• Collaborative culture and focus on operational excellence
• Time flexibility
• Annual performance bonus