Warranty Administrator

Date:  Sep 14, 2023

Salt Lake City, UT, US, 84104

Req ID:  28070
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Process claims for reimbursement of expenses incurred after performing qualified warranty repairs and factory campaigns on equipment. Maintain complete and accurate records on claim history and accounting activities.

Key Job Responsibilities

  • Open and close warranty work orders. Compile documentation and create explanation of claim and submit for processing. 
  • Review claim tracking system and keep record of outstanding and paid claims. Process credit memos and reconcile claims to the general ledger 10
  • Track factory campaigns and 90 day revisits. 
  • Assist managers and staff as requested to assure effective and efficient operations of region


  • High school diploma or general education degree (GED) required
  • Associate Degree or 5+ years experience
  • Familiarity with construction and mining equipment
  • Language Skills: 
  • Ability to read and comprehend and write instructions, correspondence and memos. Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
  • Mathematical Skills: Ability to compute and calculate basic math including percentages and ratios
  • Computer Skills: Knowledge of database software, Internet software, manufacturing software and order processing systems
  • Analytical Skills: Uses intuition and experience to complement data
  • Problem Solving Skills: Identifies and resolves problems in a timely manner
  • Customer Service Skills: Responds promptly to customer needs with strong communication skills 
  • Teamwork Skills: Balances team and individual responsibilities
  • Planning/Organizing Skills: Prioritizes and plans work activities
  • Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
  • Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality
  • Quantity: Meets productivity standards; completes work in a timely manner
  • Safety: Observes safety procedures; reports potentially unsafe conditions
  • Adaptability: Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Salt Lake City