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GM of Product Support

Date:  Aug 28, 2022
Location: 

Salt Lake City, UT, US, 84104

Req ID:  24168
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Lead and manage regional parts and service operations for construction, mining, utility and rental equipment field and value-added-services.  

Matrix with all region functions and branch facilities to ensure consistent and profitable programs for the sale and delivery of quality products and services to its customers.  

Key Job Responsibilities

  • Monitor and advise on all service department matrix: including Billable hours, Revisits, Warranty Recovery, Service Truck Recovery, Shop Supply Recovery, Operating Profit, Gross Margins, Sales Volumes.  

  • Develop, manage, monitor and participate in the sale and repair of new and used repair parts, consumables and components for new and used equipment in matrix with Parts Managers and field PSSR’s to maximize margin dollars, deal profitability and share of market.   

  • Generate new service business sales through the development and deployment of service marketing strategies, including value-added, equipment lifecycle services for construction, utility and mining customers’ equipment in matrix with Service Managers and field PSSR’s to maximize margin dollars, deal profitability and share of market.    

  • Develop and manage attainment of annual and mid-year budget and Parts and Service strategic plan to maximize use of corporate assets and meet market expectations for delivery and service products.  Develop and manage expense budgets and monthly forecasts. Prepare accurate and timely monthly reports.  

  • Negotiate and manage interfaces between region departments and OEM suppliers as they relate to contract commitments, RAMPs, Cap Cost and value-added/lifecycle programs and product support issues. Administer dispute resolution between Komatsu and customers, and Komatsu and Suppliers/Vendors.  

  • Ensure the adequate training of PSSR’s for product knowledge, service sales and skills.  Manage development and availability of printed and electronic Service sales and marketing materials. Participate in regional industry-related organizations.  

  • Support and develop company policy and procedures. Maintain, administer and manage appropriate policies and procedures for operations, compliance and Safety.    

  • Performs additional duties as required to achieve company goals and increase overall company profitability.  

Qualifications/Requirements

  • High school diploma or general education degree (GED) required  
  • Associate Degree in Diesel Technology or equivalent a plus, Bachelor level degree preferred

  • 15 + years related experience and/or training; or equivalent combination of education and experience  

  • Strong organizational, leadership and management skills. Ability to work with customers, motivate employees and work with internal departments to achieve desired results.  

  • Knowledge of Komatsu products and distribution product support management for the construction utility, rental and mining industries  

  • Understanding of distributor business operations and customer requirements, including accounting, credit, engineering, product support, warehousing, rebuild facility operations, IT and sales functions  

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Nearest Major Market: Salt Lake City

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