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Field Technician

Date:  Jun 30, 2024

Salt Lake City, UT, US, 84104

Req ID:  29026
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

As a Field Service Technician, you will provide on-site support by maintaining, troubleshooting and repairing Komatsu equipment using both mechanical and welding applications in a shop or field environment.  Field technicians are provided a company service truck to use for their job duties and are permitted to operate from their residence provided the residence is located along the Wasatch Front in Utah. 



  • Maintain an annual repair efficiency of 85%

  • Maintain annual rework hours (as a percentage of hours billed) of less than 3%

  • Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW

  • Maintain all company balanced scorecard goals

  • Maintain a minimum average score of 4 – 6 on the Technical  Section of the Technician Competency Matrix

  • Maintain a minimum average score of 4 – 6 on the Soft Skills Section of the Technician Competency Matrix

  • Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix


Key Job Responsibilities

  • Complete assigned jobs and task to meet flat rate times and redo metrics
  • Work safely and follow all Komatsu/customer safety policies and procedures
  • Diagnose and troubleshoot equipment, provide recommendations for repairs
  • Apply general failure analysis and procedures to determine proper diagnosis.
  • Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely
  • Follow contamination control and HAZMAT rules and regulations
  • Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision
  • Provide accurate quotes and pricing estimates to the customer
  • Test and verify correct operation of all repairs and adjustments

Compensation and Benefits

If selected for employment you will be eligible for:

  • $30.00 - $42.00 an hour base pay (w/ 10+ hours of projected weekly overtime pay), plus annual merit compensation review and bonus payout
  • Comprehensive benefits package (including medical/dental/vision), generous 401K plan with company matching and 5% automatic company contribution
  • Personal Protective Equipment provided with reimbursement for steel/composite boots and required eye protection 
  • Paid time off, holidays (including floating holidays), sick leave
  • Paid commute time to job site
  • Employee recognition, career development opportunities, and excellent job security


  • High school diploma or general education degree (GED) required
  • Minimum of 2 years related experience in diesel maintenance, including hydraulic / Tier 4 troubleshooting and engine rebuilds
  • Flexibility to work various schedules including shift work
  • Associate Degree in Diesel Technology or equivalent preferred
  • Current Class B CDL preferred
  • Knowledge of database software, Internet software, manufacturing software and order processing systems preferred
  • Uses intuition and experience to complement data

Additional Information

  • Certified to operate a forklift and/or manlift.
  • Must be able to pass a background check / urinalysis
  • May be required to complete a DOT physical.
  • Required to complete MSHA certification.
  • May be required to complete respirator certification.
  • Required to provide a basic set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Salt Lake City

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