Join Komatsu and Be Part of Something Big!
Job Overview
We’re looking for an experienced Service Manager to lead a strong, established team of technicians supporting our Sacramento Komatsu-owned construction dealership. This is a high‑visibility, hands‑on leadership role in a fast‑paced service environment where no two days look the same.
As a Service Manager, you'll serve as the primary point of contact for customers, technicians, and internal partners. You’ll handle customer calls, troubleshoot issues, and support technicians in the field while managing daily service operations. Responsibilities include dispatching technicians, opening, reviewing, and closing work orders, and ensuring work is completed accurately and efficiently.
You’ll also coordinate with vendors and suppliers to secure parts, tooling, and materials, while providing day‑to‑day leadership for a team of shop and field technicians.
Key Job Responsibilities
- Ensure the safety of the employee and work environment.
- Develop plans to achieve department goals for quality and efficiency.
- Manage accounts receivables as defined in business plan.
- Ensure proper training is provided for the service technicians and service administration.
- Work with factory representatives to ensure warranty factory campaigns are completed.
- Manage the service department to operate within the guidelines set by our manufacturers policies and procedure manuals.
Qualifications/Requirements
- Associate Degree in Diesel Technology or equivalent preferred
- 2+ years experience as a technician
- 5+ years of management expeirence
- Basic hydraulic, electrical and mechanical skills
Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $103,000 - $145,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.