Field Technician - Rock Springs, WY

Job Overview

Timely, effective repairs of machine components in the shop/field.

Key Job Responsibilities

• Complete assigned jobs and task to meet flat rate times and re-do metric.
• Work safely and follow all KEC/Customer safety policies and procedures.
• Complete related paperwork and access databases require to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, STW) accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal to no supervision.
• Ability to provide accurate quotes and pricing estimates to the customer.
• Diagnose and troubleshoot problems, give recommendations for repairs and make all critical machine and engine repairs and adjustments with minimal to no supervision.
• Test and verify correct operation of all repairs and adjustments.
• Apply general failure analysis and procedures to determine proper diagnosis.

Qualifications/Requirements

• High school diploma or general education degree (GED) required
• Associate Degree in Diesel Technology or equivalent preferred
• 4 – 6 years related experience and/or training; or equivalent combination of education and experience
• Flexibility to work various schedules including shift work.

Language Skills

• Ability to read and comprehend simple instructions, short correspondence and memos

• Ability to write simple correspondence

• Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees

Mathematical Skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

• Ability to compute rate, ratio and percentages

• Ability to calculate figures and amounts such as percentages, area, circumference and volume

• Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills

• Knowledge of database software, Internet software, manufacturing software and order processing systems

Analytical Skills

• Uses intuition and experience to complement data

Problem Solving Skills

• Identifies and resolves problems in a timely manner

Customer Service Skills

• Responds promptly to customer needs

Oral and Written Communication Skills

• Speaks and writes clearly and informatively

Teamwork Skills

• Balances team and individual responsibilities

Planning/Organizing Skills

• Prioritizes and plans work activities

Professionalism

• Reacts well under pressure; accepts responsibility for own actions; follows through on commitments

Quality

• Demonstrates accuracy and thoroughness; monitors own work to ensure quality

Quantity

• Meets productivity standards; completes work in a timely manner

Safety

• Observes safety procedures; reports potentially unsafe conditions

Adaptability

• Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events

Additional Information

OTHER INFORMATION

Certificates, Licenses, Registrations

• Clean driving record and CDL (Field Technician only).

• Certified to operate a forklift and/or manlift.

• May be required to complete a DOT physical.

• Required to complete MSHA certification.

• May be required to complete respirator certification.

Tooling

• Must have a complete set of mechanics tools that meet minimum requirements as defined on Komatsu Equipment Company technician tool list

Policies and Procedures

• Abide by all Company policies and procedures

Work Environment

• Regularly exposed to moving mechanical parts and toxic or caustic chemicals.

• Frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles and outside weather conditions.

• Occasionally exposed to extreme heat; risk of electrical shock and vibration.

• Noise level in the work environment is usually moderate.