Join Komatsu and Be Part of Something Big!
Job Overview
Responsible for accurate and timely processing of Distributor return requests. Responsible for ensuring inbound receipt readiness by managing the Distributor ASN process as well as any receiving issues related to Distributor returns processing.
Key Job Responsibilities
- Process Annual and Exception return requests from Distributors in a timely manner
- Train Distributors on the correct processes for submitting and checking the status of return requests as well as ASN management
- Communicate and correct receiving issues between Pierce and Distributors
- Track and manage aging ASNs
- Communicate with Records and Distributors to achieve SIE resolution
- Collaborate with planners related to Distributor returns status and tracking
- Research any returns related issues and work with the appropriate teams to resolve
Qualifications/Requirements
- High school diploma or equivalent required. Associates degree or higher preferred
- Minimum 3 years’ experience in customer interface position with high volume transactions or aptitude to be successful in customer interface role
- Excellent communication skills
- Individual must be self-directed, but also be able to work as a team member
- Strong sense of urgency and drive for results
- Working knowledge of Excel
- Working knowledge of Access database application preferred
Additional Information
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/