Job Overview

At Komatsu, service isn’t just support — it’s a strategic differentiator. We’re looking for our next Regional Service Manager to lead our Queensland service operation, driving exceptional customer outcomes while building a high‑performing, safety‑first team.

This is a customer‑facing leadership role with real influence. You’ll be responsible for 26 service engineers across the region and play a critical role in shaping and executing our customer service strategy in QLD.

You’ll be the key connection point between our customers, our field service teams and the broader business — ensuring a consistent “one face to the customer” experience while balancing operational excellence, commercial outcomes and long‑term partnerships.

The Role

• Lead and inspire a large, geographically dispersed service team, including Service Engineers and support staff operating in 24/7 site environments
• Act as the senior escalation point for complex customer, product and operational matters
• Own the service relationship with customers across QLD, building trust, credibility and long‑term value
• Drive the customer service strategy, aligning service delivery with customer expectations, contracts and commercial goals
• Manage service operations end‑to‑end — breakdowns, repairs, planned maintenance, machine deliveries and after‑hours support
• Control costs, manage budgets and review sales, margin and expense reports, applying strong business acumen to decision‑making
• Prepare and present professional service quotations and proposals
• Lead continuous improvement initiatives that lift safety, efficiency, quality and customer satisfaction
• Champion safety, wellbeing and compliance in everything you and your team do

What success looks like.

• Customers experience a consistent, proactive and professional service partnership
• Your team is engaged, safe, supported and accountable
• Service delivery is efficient, profitable and continuously improving
• You’re recognised as a trusted leader who can align people, process and performance

What you’ll bring

• Proven experience in a senior service, operations or customer leadership role, ideally within heavy equipment, mining, manufacturing or industrial environments
• Strong commercial and financial acumen — comfortable reviewing budgets, forecasts, margins and performance data
• A sound understanding of equipment and service operations, with the ability to translate technical capability into customer value
• Experience managing large field‑based teams and influencing outcomes without being on site every day
• Confidence engaging with senior customer stakeholders, including navigating difficult conversations with clarity and professionalism
• A solution‑focused mindset — you see problems as opportunities to improve how things are done
• Ability to balance operational detail with strategic thinking
• Tertiary qualifications in Business, Sales or a related field (desirable)