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Job Overview
Key Job Responsibilities
- Manage Department Projects and Support Department Goals
o Use Asana, Instagantt, and reporting tools to manage writer projects in the department.
• Review and approve new project setup.
• Assign due dates based on project criteria.
• Review projects weekly to ensure team meets deadlines.
o Oversee Department Goals to completion.
• Support team goal completion. Utilize Asana and Instagantt.
• Review team goals to identify potential walls or bottle necks.
o Assign new projects based on project forecast.
• Use system tools to forecast next assignments for writers. - Manage creation and lifecycle of Parts, Service, and Operator Manuals for Komatsu Machinery
o Analyze engineering and field data for new machines and machine updates.
• Analyze Bills of Materials and Engineering Change Notices.
• Correct materials based on field notifications.
• Analyze engineering evaluations for new features.
• Interview subject matter experts (SME) (Distributors, customers, internal personnel) for content creation.
o Manage new illustrations through approved vendors. Create illustrations as required.
• Utilize 3D Cad (Creoview), 2D Part Drawings, and 2D Assembly Drawings for accurate data.
• Use Adobe Photoshop and Illustrator to create and modify illustrations.
o Manage multiple projects through Asana / Instagantt.
• Manage tasks and deadlines and keep up to date project status.
• Collaborate with the team to ensure projects stay on task.
o Maintain and improve Standard Operating Procedures (SOP) for all manual types. - Manage and resolve Technical Service Inquiries from the field and internally
o Manage Technical Service Inquiries from online field reporting system (SQIS/Salesforce).
• Research and resolve content issues to completion.
• Collaborate with customers/SMEs/Komatsu Ltd. to resolve inquiries
• Manage multiple TSIs to completion.
o Manage Parts Change Requests (PCR) from the field or Parts Technical team.
• Research and resolve content issues using data analysis tools and parts technical team.
• Correct errors in source material and collaborate with Distribution team as required. - Maintain Internal and External Procedures and Standards
o Support Workflow Management and Standard Operating Procedures (SOP) for the department.
• Create, revise, maintain workflows for department responsibilities.
• Manage creation, revision, maintenance of standard operating procedures for department responsibilities.
• Manage multiple TSIs to completion.
o Review and improve workflow management with external departments.
• Manage writer / engineering relationships through meeting reviews.
• Work with engineering management to improve markup reviews times, quality of meetings, and writer proficiency. - Participate in Continuous Improvement
o Develop new solutions through technology or systems to improve speed, accuracy, and quality of content creation and delivery.
o Support department goals and initiatives.
o Other tasks as required by management.
Telecommuting: permitted within normal commuting distance of the worksite 1 day/week.
Employees Supervised: three (3), Tech Writer, Technical Writer, Senior Tech Writer
Travel: up to 10% domestic travel and up to 5% international travel required.
Qualifications/Requirements
Education/Experience Requirements: Bachelor’s degree, or foreign equivalent in Technical Communication, Mechanical Engineering, or a related field, or equivalent, and five (5) years of progressively responsible, post baccalaureate, related engineering experience.
Skill Requirements: Additionally, the applicant must have:
- Experience analyzing engineering data and engineering drawings to identify serviceability;
- Experience with XML/Structured Authoring Tools (Framemaker, OxygenXML, Arbortext);
- Experience with ERP and BOM Management;
- Experience with Technical Writing;
- Experience with Project Management; and
- Experience with Adobe Creative Suite (Illustrator, Photoshop).
Additional Information
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs
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