Overview.

• Collaborative culture built on the Komatsu Way and values-based decision making
• Strong focus on safety, innovation, and lifecycle solutions
• Be part of a global leader in mining and heavy equipment
• Work within a business that values collaboration, integrity, and continuous improvement
• Access to career development, industry-leading training, and a strong internal network
• Contribute to shaping the future of the Komatsu underground mining business in Australia

At Komatsu, we work closely with our customers to maximise performance across the full lifecycle of their assets. As the Queensland underground coal market continues to evolve, we are seeking a commercially astute and technically credible Account Manager to strengthen customer relationships, enhance our market position, and drive sustainable growth.

What you'll bring.

• Experience in account or service management within underground mining or heavy industry
• Strong understanding of underground coal equipment (e.g. continuous miners, shuttle cars, feeder breakers, longwalls)
• Proven ability to grow customer portfolios and deliver commercial outcomes
• Ability to operate across operational and strategic conversations with customers
• Experience working across multiple business functions to deliver cohesive outcomes
• Confidence using CRM systems (ideally, Salesforce) to manage pipelines and customer insights

Critical skills for success.

Business acumen. Develop and execute clear, data-driven account strategies aligned to Queensland’s evolving mining landscape, driving revenue growth, market share and profitability. Identify opportunities across equipment, parts, and lifecycle services to maximise customer value and Komatsu return. Analyse market dynamics, competitor activity, and mine ownership changes to inform strategic decisions.

Hunter Mentality. Identify opportunities to establish Komatsu as the partner of choice. Identify and convert new opportunities within existing and emerging underground coal operations. Build and maintain a strong opportunity pipeline, taking ownership of end-to-end deal progression

Leadership. Act as the primary point of accountability for the customer relationship, driving outcomes across both operational and commercial priorities. Lead internal stakeholders to align on customer needs and deliver a consistent, high performing, ‘one face to customer’ approach.

Collaboration. Work cross-functionally with operations, service, parts, engineering, and product teams to deliver integrated, customer-focused solutions. Draw on internal expertise to resolve complex operational challenges and improve customer outcomes.

Agility and adaptability. Respond effectively to changing customer requirements, evolving site conditions, and shifting market dynamics. Operate confidently in complex, fast-paced environments while balancing immediate operational priorities with longer-term strategic objectives.

Application of knowledge. Lead informed discussions on equipment performance, reliability, and lifecycle management to deliver measurable customer and commercial outcomes.

What to expect.

• Regular travel across Queensland to customer sites, with time spent both in the field and with operational teams
• A high degree of autonomy, with accountability for managing and growing your portfolio
• Ongoing multi-level engagement with both frontline and senior customer stakeholders
• Close collaboration across service, parts, engineering, and product teams
• A balance of immediate operational priorities and long-term account strategy

This role suits someone comfortable working with pace, evolving priorities, and shared accountability—and who values a close customer relationship.

You’ll inherit a portfolio and hold accountability for both current performance and future growth strategy.

Ready to apply?

If you are commercially driven, technically credible, and motivated to build and grow strategic customer relationships, as well as your career, we welcome your application.

Komatsu benefits.

• Fitness Passport 

• Discounted corporate health insurance with HCF and access to a comprehensive Employee Assistance Program 

• 12 weeks paid primary carer parental leave 

• Vehicle and travel discounts with Toyota, Orix and Avis 

• Discounts at over 400 retailers Australia-wide 

• Technology discounts on Apple, Dell, LG, Samsung, Xbox and PlayStation products 

• Free health and wellbeing resources