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Technical Service Representative (Electrical Focus)

Date:  Jul 18, 2021
Location: 

Palmer, MI, US, 49871

Req ID:  21475
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The Technical Service Representative is a key member of the Service and Customer Support teams.  This role provides the customer with support to resolve machine down issues along with guidance to help maximize machine performance. 

Key Job Responsibilities

  • Responsible for troubleshooting and resolution of issues with the electrical, hydraulic and pneumatic systems of Komatsu mining equipment, which may include electric mining shovels, rotary blast hole drills and wheel loaders.
  • Assist customers with resolution of technical and functional issues with Komatsu mining equipment.
  • Independently resolve technical service issues using standard processes and methods.
  • Assist with new equipment assemblies, rebuilds of existing equipment and commissioning of new and rebuilt equipment.
  • Install Software upgrades to improve machine performance.
  • Assist in the installation of upgrades and or replacement components on equipment as needed.
  • Use of computer software and other technical tools to troubleshoot equipment issues.
  • Interface with mine maintenance personnel and Komatsu Account Managers with regard to identifying needed equipment, parts and service. 
  • Work with Account Managers to promote sales of parts, service, electrical and mechanical upgrades
  • Demonstrate knowledge and support of Komatsu, OSHA/MSHA and customer safety policies and procedures.
  • Submit timely and detailed service reports.
  • Monitor and evaluate machine/operator performance and provide guidance to customer to improve machine performance and availability.
  • As needed, work with Komatsu Product Support on complex issues related to the equipment being supported.
  • Cooperate with technical team and share information across the organization.
  • Participate in the 24/7 on-call service schedule.

Qualifications/Requirements

  • High school diploma or equivalent
  • Journeyman electrician and/or 2-year degree in electrical related schooling or equivalent experience.
  • Minimum 5 years related experience preferred.
  • Excellent customer service and communication skills.
  • Strong computer skills.
  • Knowledge of Advanced Control Systems such as A/B Rockwell, ABB Control Builder, Step-7 Siemens.
  • Willing to travel up to 50%.
  • Ability to work a 24/7 on-call schedule (including holidays and weekends) as scheduled.
  • Experience with problem solving and troubleshooting.
  • MSHA certification preferred.
  • Commitment to work safely and maintain the equipment in safe operating condition.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


Nearest Major Market: Marquette
Nearest Secondary Market: Northern Michigan

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