The Company

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Purpose

The Mining Solutions Consultant plays a critical role in enabling customer success through the strategic deployment of mine services and digital tools. This role is accountable for driving site readiness, aligning customer needs with technology solutions, and accelerating product adoption through targeted business cases and value-in-use demonstration. The consultant supports sales and business planning by identifying and converting opportunities, building robust pipelines, and formalizing consulting practices across operational roadmaps.

This position leads initiatives to embed consulting and digital tools into core strategies, implements systems to enhance lead generation and conversion, and standardizes technical proposals to improve delivery quality. The Consultant also contributes to cultural transformation by linking strategic goals to daily execution and planning. As a key contributor to Komatsu-aligned initiatives, the role ensures integration of OEM solutions into customer value chains, supporting long-term growth and ecosystem adoption.

Travel Requirements

Up to 50% travel to the rest of  Africa as well as abroad  

Job Requirements

Qualifications

• Degree in Mining/Industrial Engineering or Computer Science. 
• Additional Qualification in Management will be an advantage.

Experience 

• 5+ years of experience in consulting in mining technology and digitalisation
• 5+ years of experience in mining industry or consultancy work experience in middle management positions pertaining to mine planning, mine operations or mine technology
• Deep understanding of the EMEA, South Africa, Central Asia, and India markets, along with a focus on customer-centric approaches.
• Demonstrated success in driving customer engagement through roadmaps, optimizing value, and achieving measurable improvements.

Job Responsibilities

Customer Success Strategy & Leadership

• Execute a regional Mining services strategy focused on aligning customer needs with technology solutions and accelerating product adoption.
• Participate in a mine consulting project implementation and resource planning to deliver measurable customer value.
• Foster a culture of accountability, innovation, and execution across Europe, South Africa, Africa Central Asia, and India.

Customer Value Optimisation 

• Maximize customer value through usage of mining technology solutions, tailored success roadmaps, and measurable ROI.
• Drive upsells and cross-sell opportunities, ensure quality Value-in-Use case studies.
• Provide clear goals to improve the quality and impact of Mine consulting deliverables.

Internal Business Process

• Implement and maintain robust Quality Assurance systems and the Consulting processes within the department.
• Ensure compliance with internal policies, including travel and governance directives, and drive accountability for process adherence across the team.

Compliance

• Ensure full adherence to legislative, customer site, Modular Mining, and Komatsu policies and systems across all countries of operation, always holding team members accountable for compliance.

Safety Leadership

• Promote and maintain a physically and psychologically safe working environment across all Modular/MTS offices, customer sites, and travel locations.
• Proactively identify and address safety risks, ensuring compliance with local regulations and company policies.
• Lead by example in safety, fostering a culture where physical and emotional well-being are non-negotiable priorities

Workplace Culture and Values

Our company is committed to fostering a meritocratic culture where all employees are empowered to excel, grow, and contribute to our collective success. We embed the following core values and behaviours into our everyday work environment: 

• Failing Forward Fast: We encourage making decisions quickly, learning from mistakes, and applying those lessons to future initiatives. We see setbacks as opportunities for growth and innovation. 
• Coaching Culture: We believe in setting mutual goals and priorities, providing honest and constructive feedback regularly. This approach supports continuous development and strong team collaboration. 
• Pioneering Spirit: We seek out opportunities for innovation and are not afraid to push boundaries. We embrace new ideas and strategies to overcome challenges and stay ahead in the industry. 
• Proactive Urgency: We take ownership of our responsibilities, actively seeking opportunities and addressing issues proactively. We respect deadlines and time commitments, ensuring we deliver impactful results efficiently.

This culture promotes a dynamic, supportive, and innovative work environment where individual contributions drive our collective success.