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Job Overview
We’re looking for a well-rounded Mining Parts Supervisor who thrives in a fast-paced, high-volume environment and knows how to build a strong team culture rooted in safety, accountability, and customer focus. This position is located in South Jordan at one of our warehouses.
Key Job Responsibilities
- Work directly with customers on any outstanding parts issues
- Provide daily supervision of warehouse and Customer Fulfillment Team members across 2 locations. Assign tasks, follow-up orders, coordinate with larger parts team, administration and service/rebuild departments
- Build processes as neede
- Ensure daily cycle counts are complete, research variances, track inventory
- Continue to promote and build on a positive team culture and safety
- Process core and parts return. Audit Core Tag process weekly. Input data into the Core Tag system with applicable information from customer operations and regional activities. Communicate status with customer and parts manager. Coordinate new parts returns with regional warehouse operations to ensure proper credits and restocking charges are issued. Coordinate large parts returns for regional operations. Process all vendor returns, Reman core returns, and surplus parts returns. Coordinate all warranty requests with either Komatsu or CRM service departments. Issue applicable credit memos to customers.
- Safety –
- Conduct daily toolbox and safety meetings.
- Perform monthly audits. Inspect fire extinguishers monthly.
- Ensure daily inspections of equipment are completed.
- Ensure operations at both warehouses are 100% complaint with company safety standards.
- Responsible for the establishment of a safety culture in warehouse operations.
- Coordinate work schedules for warehouse and Customer Fulfillment team members in relation to workloads and activity levels. Schedule overtime, including Saturdays, as required.
- Manage daily cycle counts and ensure monthly/yearly targets are met
- Ensure daily task assignments of warehouse and CFS staff are completed. Audit results for any follow-up actions.
- Manage customer concerns proactively, driving root cause analysis and putting processes in place to prevent future recurrences.
- Support Sales and Service Teams aligning focus and on providing world-class customer experience.
- Act as the SPOC for customer concerns, planning meetings…etc. for Mining Customers.
- Manage customer KPIs and ensure they meet internal and external performance targets.
- Manage assigned assets (vehicles, forklifts…etc.) ensuring the meet safety and company standards.
Qualifications/Requirements
- High school diploma
- Prior management experience
- Minimum 5 years warehouse operations in construction or mining equipment, agriculture, automotive, or similar
- Minimum 3 years experience in inventory control including stocking, parts locating systems, and cycle counts/audits.
- Proficient in Microsoft Excel and Office.
- Skilled in operating systems for parts ordering and inventory management software
- SAP and CDK experience preferred.
Additional Information
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k, pension and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.