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Sr. Factory Service Representative - Electrical

Date:  Sep 6, 2022

Milwaukee, WI, US, 53204-2941

Req ID:  25091
Onsite or Remote:  Partial Remote Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Key Job Responsibilities

  • Lead issue resolution teams to effectively research, document and review Product Issues occurring on Komatsu Mining Equipment.
  • Use remote monitoring technology to connect to equipment in the field to identify, investigate and solve problems on Komatsu Mining Equipment.
  • Lead Service and Assembly Manual development, creation of best practices and creation of Assembly Verification Check Sheets. 
  • Effectively communicate and liaise between Product Support, Product Engineering, and Komatsu Service Centers to assist in collecting data to validate and successfully launch new products, Product Issue solutions and machine upgrades. Work with Komatsu Regional Service Centers on successful implementation and installation of Product Issue solutions and machine upgrades.
  • Recommend and perform equipment audits and inspections to determine machine condition. Accurately report machine condition, repair/maintenance recommendations, time to repair/service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
  • Apply electrical engineering theory and related mechanical practical knowledge to troubleshoot, diagnose, and recommend actions to safely return faulted, damaged, rebuilt, or shutdown equipment to operation.
  • Assume project management of major mandatory field campaigns to minimize impact on Komatsu Mining Equipment owners while ensuring warranty costs to Komatsu are minimized. This includes effectively working with groups such as Product Engineering, Quality, Planning, Logistics and Komatsu Service Centers.
  • Mentor and Supervise other Factory Service Representatives. Lead training activities, mentor, and actively promote a learning networking culture between Komatsu Service Centers and Product Support to transfer knowledge and develop both Product Support Factory Service Representatives and Komatsu Technical Service Representatives.


  • Associates or Bachelor’s Degree related to Engineering, Technology, or Mining; or equivalent experience in a related field.
  • 10+ years of related industry experience. 5+ years of Product Level experience.
  • Advanced understanding of technical specification, blueprint & schematic reading.
  • Excellent verbal and written communication skills.
  • Ability to manage product issue campaigns and product level teams/groups.
  • Data collection and analyzation skillset.  Ability to prepare formal reports on findings and supply recommendations.
  • Ability to prepare formal reports usable by all facets of the organization.
  • Experience leading repairs in the field with maintenance and repair personnel is a plus
  • Ability to produce training material and assist in training of Field/Factory Service Representatives along with customer maintenance personnel.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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