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IT Desktop Support Technician

Date:  Sep 21, 2022
Location: 

Milwaukee, WI, US, 53204-2941

Req ID:  24847
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We have an exciting opportunity for an IT Desktop Support Technician to join our global IT team. This position will be located at our headquarters in Milwaukee, WI.  In this role you will provide hands on technical support for end users at all levels of the organization. 

Key Job Responsibilities

  • Provide onsite hand-on technical support, first point of escalation of tickets and issues from the help desk 
  • Develop technical process and procedure documentation, as well as end-user documentation
  • Serve as a lead/escalation point for R&D on new client technologies, including testing and rollouts of new models of end point devices as they are added to the environment
  • Provide engineering support for operational and project level hardware and software
  • Complete projects related to all aspects of IT
  • Support video conferencing and Teams applications
  • Serve as a lead point for the UCaas Cisco IP phone administration, deployment and support
  • Escalation point for desktop support techs for troubleshooting, problem solving and advanced technical support for all levels of IT and the US based user community including but limited to:  PC hardware and software, video conferencing, Teams, wireless networking, TCP/IP, DNS and DHCP client issues
  • Responsible for asset management lifecycle activities for leased and purchased hardware including but not limited to:  ongoing inventory tracking, wiping and return of leased equipment as well as e-waste if applicable

Qualifications/Requirements

  • Schooling, coursework, certification or degree in IT, or equivalent work experience
  • 2+ years of prior hands-on IT client services experience, preferably in a manufacturing environment
  • Ability to troubleshoot technical issues and come to a resolution
  • Ability to provide technical guidance and support to others
  • Superior customer service skills 
  • Must have strong understanding of networks, with familiarity of TCP/IP, DHCP, and DNS
  • Proficient with Windows operating systems, Microsoft Outlook, and O365, OneDrive, SCCM; ADUC a plus
  • Ability to effectively communicate technical issues into laymen’s terms both within IT and with all levels of the organization
  • Must be proficient in researching computer related issues to resolve hardware and software problems
  • Excellent time management and the ability to multi-task
     

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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