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Product Support Mechanical Engineering Intern (Engineering)

Date:  Jan 19, 2023

Milwaukee, WI, US, 53204-2941

Req ID:  26017
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the mining, forestry, industrial, and construction industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced Internet of Things (IoT) technologies and global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, and Modular Mining products and related services are used to extract fundamental minerals and develop modern infrastructure.

Job Overview

At Komatsu, we create value through manufacturing and technology innovation to empower a sustainable future where people, businesses, and our planet thrive together. As an intern at Komatsu, you will have the opportunity to apply your education in a real-world setting; participate in significant, value-adding projects alongside an experienced mentor, and support your team members in achieving department goals that impact our business and beyond.

How you will help us create value together:

As a Product Support Mechanical Engineering Intern, you will be responsible for a range of support activities for the Product Support Shovel team. The Product Support Shovel team supports our global fleet of electric rope shovels and is the factory liaison to regional distributors and affiliates responsible for reducing machine downtime through technical support solutions. Activities will include providing resolution to technical problems and implementation of corrective or upgraded components, resulting in end customer cost savings and reduction of machine downtime and warranty costs.

This position will be based onsite at our South Harbor location in Milwaukee’s Harbor District! The target start date for this role is Summer 2023 and has potential to be extended into the Fall 2023 school semester. We offer full-time hours during the summer and flexible part-time hours during the academic year.

Key Job Responsibilities

  • Manage Specific Product Issues through the issue resolution process and update the records in SalesForce accordingly
  • Migrate equipment serialized paperwork in SharePoint to the equivalent serial number machine in SalesForce
  • Organize structural illustration diagrams for all shovel models, for all major structures.   Build artwork, collaborate, and identify areas of concern, and publish documents.
  • Create and add parts book notes for product issues and add them into both SalesForce PIT and parts books accordingly
  • Review existing product issues and ensure critical fields are up to date. This will require collaboration with subject matter experts.
  • Assist with writing and proof-reading technical service documents in preparation for global distribution.  This will require collaboration with subject matter experts.
  • Document service procedures (written and/or video footage).
  • Update service/maintenance interval checklists (high level schedule).

Qualifications We Look For

Basic Qualifications:

  • Pursuing a bachelor’s or advanced degree in Engineering, or similar, from an accredited college or university.
  • Sophomore, Junior, Senior, or master’s level student in good academic standing.
  • Ability to work independently as well as part of a team towards a goal.
  • Excellent organization and personal time management skills, ability to handle multiple tasks.
  • Strong written and verbal communication skills, often will be in communication with international company representatives.
  • Possess effective problem solving and critical thinking skills; ability to be creative and resourceful when needed.
  • Proficiency using Microsoft Office Suite products (Excel, PowerPoint, Outlook).

Preferred Qualifications:

  • Previous classroom and/or work experience in one or more of the following areas: (Mechanics, Welding, Electrical Theory, Pneumatics).
  • Interest in or aptitude to learn about careers in the heavy equipment industry.
  • Experience in trades skills such as Mechanical Repair, Electrical Wiring, Machine Shop or other hands-on work that aids in special awareness and problem solving.
  •  Computer Automated Drafting/Design experience a plus, Solid Works is ideal.

What Makes Komatsu's Intern Program Unique

The Milwaukee Internship Program is rooted in community, collaboration, and innovation. Intern program perks include:

  • Several Intern-inclusive networking opportunities such as:
    • Meet & greets with executive leadership
    • Volunteer Week
    • Appreciation Events
    • End-of-Summer Capstone presentations
    • Company-sponsored travel opportunities
  • Access to amenities at Milwaukee HQ’s including a coffee shop, cafeteria serving breakfast and lunch, and free onsite fitness center
  • Potential to come back or join us as full-time employees
  • Real-world project work alongside local, regional, and global team members
  • Mentorship from experienced subject-matter experts in your field

We’re excited that you’re interested in an internship with Komatsu, and we look forward to reviewing your application! While you wait for future communication from our team, we encourage you to learn more about our business by visiting


Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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