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Lead IT Applications Analyst - CRM

Date:  Sep 14, 2022
Location: 

Milwaukee, WI, US, 53204-2941

Req ID:  25311
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Duties:

Perform business analysis tasks for the customer relationship management (“CRM”) program over Salesforce.com platform and manage global CRM expansion and implementation.  Continuously evaluate, design, develop and improve upon regional policies and processes for the CRM platform. Serve as subject matter expert for all CRM functions in the cloud computing ecosystem, applications on the Heroku Platform and CRM digital customer experience community.  Provide updates on Salesforce performance, issues and fixes. Analyze available data and coordinate information gathering and presentation for complex business analysis from the extensive database of a global original equipment manufacturer. Provide employee Salesforce training.

Qualifications/Requirements

  • Masters in Management Information Systems, Computer Science or Computer Engineering and 5 years’ experience with Salesforce.com platform, data modeling, leading projects in global infrastructure, designing integrated solutions, establishing integration with external data sources, and utilizing software development lifecycle (SDLC) principles.  
  • Developing and delivering technical presentations (architecture and solution design documents); working with multiple application architectures such as on-premises, SaaS and PaaS, including activation of server services, installation of third-party software, establishing integration with external data sources such as SAP, databases, and API services; 
  • Integration with company specific systems such as the ERPs and potentially coordinating the integration of information between two external parties; 
  • Management of third party to build solution, through to production launch; leading global teams in a matrix environment including Global Infrastructure, Enterprise Architecture, Application Delivery, Solution 

Additional Information

Up to 30% travel to domestic and international sites to provide training, meet with sales leads, customers, mining sites, and attend industry conferences.

Apply: Madeline Mikrut, Komatsu, 401 E Greenfield Ave. Milwaukee, WI 53204.  madeline.mikrut@global.komatsu 

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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