Join Komatsu and Be Part of Something Big!
Job Overview
Komatsu is embarking on a global initiative to transform our website experiences. This role will be responsible for supporting the day-to-day maintenance of Komatsu websites built on the Adobe Experience Manager platform. You will be the primary point of in-take for website support requests. You will collaborate with marketing and IT teams to define, prioritize and execute website updates, as well as support the migration of websites onto Komatsu.com ensuring brand consistency and scalability.
Key Job Responsibilities
Technical skills
• Website support operations: proactively meet with regional stakeholders to review, define and prioritize their backlog of support requests
• Delivery collaboration: facilitate cross-functional collaboration for complex support requests to ensure all tickets are delivered on time
• Authoring: create and modify webpages aligning to UX design system standards
• Asset management: upload and enrich assets in the DAM
• Catalog management: partner with the PIM team to onboard new and enrich existing products
• Web forms: support the creation and maintenance of web forms
• Technical guidance: serve as the power user for the AEM CMS and DAM.
• QA: perform functional testing to ensure find and resolve bugs, and digital applications are functional
• Training: onboard, train and empower regional teams on how to use AEM
• Documentation: create and maintain authoring guides, detailed process documentation and best practices
• Website optimization: work closely with UX designers and developers to document and communicate requirements to improve web and dam management capabilities
• Compliance: ensuring websites meet international legal requirements, privacy regulations (e.g., GDPR), web accessibility standards, and support OneTrust configurations
• Website builds: support the end-to-end migration of Komatsu websites onto Adobe AEM CMS and DAM
Soft skills
• Stakeholder engagement: serve as a liaison between regional stakeholders and technical delivery teams
• Change leadership: support teams and people through change by communicating the path forward, the process steps and value of change
• Adaptability: able to adjust operations, processes and mindsets in response to stakeholder feedback, leadership guidance or unexpected challenges
• Project management: manage and track all work within ADO and Asana Kanban boards
• Flexibility: capable of working flexible hours to host meetings which accommodate European and Asia working hours
Qualifications/Requirements
• Bachelor’s degree in marketing, business, communications, or a related field
• Minimum of 5 years of website operations experience working with an enterprise CMS and DAM (AEM preferred) in a B2B and B2C marketing department
• Experience working in agile delivery
• Experience managing and tracking all work in project management software (e.g. ADO, Asana)
• Experience working with a PIM platform
• Experience managing web forms
• Experience with website analytics and reporting
• Experience working with international marketing teams
• Familiar with UX best practices, landing page creation, responsive design and mobile first layouts
• Familiar with implementing A/B testing
• Familiar with usability testing practices and methodologies
• Familiar with HTML/CSS
• Excellent project management and communication skills
• Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.
Additional Information
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays $135,000. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.