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Job Overview
The Factory Service Representative - Welding serves as a factory expert, providing onsite welding supervision and project oversight for Komatsu dealerships and customers in domestic and international locations. This role leads field weld repair procedures, structural issue resolution, machine inspections, maintenance strategies, mandatory field campaigns, and welding-related training. The position works closely with Product Support, Product Engineering, Komatsu Service Centers, distributors, and customers to improve machine reliability, reduce downtime, and support safe equipment operation.
Key Job Responsibilities
-Provide onsite welding supervision, technical support, and coaching to Komatsu distributors and customer mine sites.
-Lead the development of field weld repair procedures, recommended practices, and requirements supporting Komatsu products, Service Centers, Field Service groups, and customer sites.
-Apply structural welding engineering theory and practical mechanical knowledge to troubleshoot, diagnose, and recommend actions for faulted, damaged, rebuilt, or shutdown equipment.
-Lead product issue resolution teams; coordinate part returns, conduct root cause investigations, review laboratory reports, and document findings and recommendations.
-Perform machine inspections and audits, assess machine condition, and report repair and maintenance recommendations, estimated service time, and recommended upgrades.
-Develop structural maintenance strategies that promote safety, improve system reliability, and reduce unplanned downtime.
-Set up and operate test equipment, record and analyze performance data, and interpret results to resolve design-related problems.
-Coordinate with Product Support, Product Engineering, Quality, Planning, Logistics, Komatsu Service Centers, distributors, and customers to validate product solutions and structural upgrades.
-Manage major mandatory field campaigns and related repairs to minimize customer impact and Komatsu warranty costs.
-Participate in new product design reviews and product enhancement activities, providing input on welding design, fabrication, and repairs.
-Develop welding, structural maintenance, general maintenance, and troubleshooting training materials; deliver training in person and online to Factory Service Representatives, Technical Service Representatives, and customer maintenance personnel.
-Lead welding-related user groups, technical service conferences, and training classes for Factory Service Representative levels 1-3 and Technical Service Representative levels 3 and Senior.
-Mentor and supervise Factory Service Representatives and promote knowledge sharing between Product Support and Komatsu Service Centers.
Qualifications/Requirements
-Associate or bachelor's degree related to Mechanical Engineering, Welding Engineering, or Mining Engineering, or equivalent welding experience in a related field.
-At least 10 years of related industry experience, including at least 5 years of product-level welding experience.
-Advanced understanding of technical specifications and blueprint and schematic reading.
-Excellent verbal and written communication skills, including diplomacy when working with distributors and customers to resolve product issues.
-Experience managing product issue campaigns and leading product-level teams or groups without formal authority.
-Proficiency in collecting and analyzing data, preparing formal reports, and providing recommendations for audiences throughout the organization.
-Experience leading field repairs with maintenance and repair personnel.
-Experience developing training materials and delivering in-person and online welding training to service representatives and customer maintenance personnel.
-Experience with standard office equipment, weld lab and test equipment, welding machines, and FCAW, GMAW, and TIG processes.
-Availability to travel domestically and internationally 40%-60%, often to remote locations for periods of one to six weeks, including weekends and holidays; return dates may c-change due to field conditions.
-Willingness to work in field environments ranging from -50 C to 50 C, including wet, dry, dusty, and high-elevation conditions up to 18,000 feet.
-This role is based at the Komatsu South Harbor facility.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
- 401k and/or employee savings programs
- Employee time off (vacation and designated holidays)
- Employee and family assistance programs
- Disability benefits
- Life insurance
- Employee learning and development programs
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.