Digital Office - Senior UX Designer

Date: Apr 17, 2024

Location:

Milwaukee, WI, US, 53204-2941

Req ID: 30016

Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Komatsu is embarking on an enterprise-wide initiative to transform our digital experience. This role will be responsible for re-designing the online experience of Komatsu eCommerce and digital products supporting the online sales of parts, technology subscriptions and online training.

Primary responsibilities include creating design comps, wireframes, sitemaps, interactive prototypes for user testing and communicating functionality to key stakeholders. You will work collaboratively with digital team members, web developers, product managers, and IT to find creative solutions to customer problems and design user interfaces to improve the online customer experience. Establishing cohesive branding and design elements across apps is paramount to a seamless experience. Developing a foundational knowledge of business objectives will be key to improving the customer experience across apps and increasing online sales.

Own the design and experience of websites and digital products
Merge several customer facing digital applications into a single website with a common set of technology
Partner with vendors, marketing and IT teams to develop and progress the organization’s digital strategy and roadmap
Support the execution of omni-channel marketing campaigns with landing page and e-mail design
Conduct internal and external interviews to identify and validate functionality enhancements
Identify opportunities to streamline existing processes and digital products by driving the adoption of UX standards and best practices

Key Job Responsibilities

Analyze user needs and create UI designs while taking into account product requirements and technical feasibility
Create wireframes, UI mockups, user workflow diagrams, and prototypes that translate customer needs into engaging user experiences
Create graphical assets to support UI visual designs
Organize and conduct usability studies to validate designs and uncover existing issues
Advocate for the customer experience; be their voice within the company.
Facilitate and participate in QA and user acceptance testing

Qualifications/Requirements

Bachelor's Degree in Graphic Design, Web Design, User Interface Design or a related field
Minimum of 3 years designing mobile friendly, responsive B2B and B2C eCommerce websites.
Modern web development practices including implementing UX best practices, responsive design and mobile first layouts
Demonstrated graphic design skills to turn wireframes into high-fidelity visual designs.
Experience with usability testing practices and methodologies.
Experience with web front-end development, HTML/CSS Desired Characteristics:
Experience leading, organizing, overseeing and releasing third-party design activities
Experience implementing on-site personalization based on a user’s profile settings
Experience implementing A/B testing
Experience working with Figma and Miro
Strong organizational and presentation skills; ability to handle multiple tasks, meet deadlines and manage priorities, present, and share strategies, working across organizational teams to deliver results.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.