Current Product Support Engineer

Date: Aug 15, 2024

Location:

Milwaukee, WI, US, 53204-2941

Req ID: 30723

Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We are seeking a dynamic Current Product Support (CPS) Engineer to join our team, focusing on both software and hardware projects that support our Shovel Engineering technologies. The role involves technical troubleshooting, hands-on support during installations, and ensuring optimal functionality of our equipment through engineering, troubleshooting, and optimization skills.

Requirements

Bachelor's degree in engineering from an accredited institution, preferably in Electrical Engineering.
Excellent verbal and written communication skills, including the ability to present technical information effectively.
Strong organizational and multitasking abilities to manage multiple projects and document progress effectively.
Self-starter with a sense of urgency and a commitment to achieving success.
A strong desire to continually expand knowledge base as technology evolves.

Key Responsibilities

Perform and document software functional tests to ensure quality and reliability.
Provide technical support to manufacturing and field engineers/technicians.
Support existing product lines by participating in design activities and modifications of hardware and software.
Collaborate with engineers from various disciplines to overcome technical challenges.
Scale role and responsibilities based on individual experience and expertise.

Travel Requirements

Primary location: Milwaukee South Harbor Office.
Up to 35% travel required, with some trips lasting up to three weeks for product installation, support, testing, and observation to customer sites (primarily mines).
Travel includes commissioning new products and providing on-site support to ensure successful implementation.

Preferred Qualifications

Experience with LabVIEW and National Instruments hardware is highly desired.
Familiarity with PLC programming and distributed IO.
Proficiency in system integration involving controls programming.
Experience integrating off-the-shelf hardware into existing architectures.
Knowledge of industrial networking (managed/unmanaged switches, VPN, NAT, Routing, etc.).
Familiarity with industrial communication protocols (RS232/422/485, TCP/IP, UDP, CANOpen, J1939, Profibus, Profinet, etc.).

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.