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Aftermarket Engineer

Date:  Jan 10, 2023

Milwaukee, WI, US, 53214

Req ID:  24935
Onsite or Remote:  Partial Remote Position

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Key Job Responsibilities

  • Apply engineering and physics principles to Engineered design and Aftermarket Support of Surface Mining Machines and Components.
  • Participate in troubleshooting and root cause analysis activities.
  • Perform research and investigation activities as assigned to assist in closing CRM cases related to machine or component failure technical service information (TSI), or information requests.
  • Refer to, understand and apply Komatsu Surface Mining Engineering standards to develop designs and conduct appropriate calculations and analysis
  • Create solid models and detail drawings of parts and assemblies, kits, and upgrades for Komatsu surface mining machine components
  • Perform basic activities as assigned which help prioritize and coordinate RFPDs; create documentation in the ERN and RFPD systems and support MRB process.
  • Researching and reviewing documentation, observing activities and interviewing shop or field personnel, preparing and editing draft documents, preparing images and graphics for visualization, and the like which support standardizing and improving aftermarket products and services.
  • Refer to, understand and apply Komatsu Surface Mining Engineering Standards to the release of ERNs and drawings.
  • Search for CRM Cases and Product Issues and compile or report information as assigned.
  • Utilize design software application packages and systems (such as SolidWorks, Adept) to develop new designs.
  • Provide technical and engineering support to the broader Aftermarket Group as it pertains to Surface Mining Products and Services (including providing 3D models, graphic renderings, CAD analysis, and dimensional checks).


  • Bachelor of Science Degree in Engineering (Discipline is highly Preferred) along with related, relevant experience
  • Basic understanding of product application principles and understanding of specific application requirements
  • Solid foundation in basic tenants of product technology, including mechanical design

Additional Preferred Skills

  • Previous SolidWorks CAD Experience
  • Analytical capacity for creative problem-solving, process design and product application, design and development
  • Risk management and cost analysis
  • Strong planning/scheduling and problem-solving experience. · Prior data collection and analysis skills
  • Solid Business Acumen creating and implementing programs that support business strategy · Ability to lead non-technical personnel to technical solutions
  • Proven track record of meeting commitments 
  • Relationship building at all levels of the organization · Effective communication skills, including verbal (logical and organized), written, listening and presentation
  • Computer skills: Business and technical software experience, proficiency with variety of Microsoft Applications including but not limited to: Power Point, Excel, Word, Teams, etc.

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Nearest Major Market: Milwaukee

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