Job Overview

Komatsu is looking for a Warranty Administrator to work at our brand new building by the Mesa Gateway Airport. 

Key Job Responsibilities

• Open, manage, and close warranty work orders in accordance with company and manufacturer guidelines in SAP/CDK.
• Review repair documentation for completeness and accuracy prior to claim submission.
• Prepare and submit warranty claims, supporting documentation, and related correspondence.
• Monitor claim status and follow up on outstanding, denied, or pending claims.
•  Process warranty credits and reconcile claim activity with accounting records and the general ledger.
• Track factory campaigns, product improvement programs, recalls, and revisit requirements.
• Maintain accurate warranty and campaign records, reports, and metrics.
• Coordinate with service, parts, technical support, and management teams to resolve warranty issues.
• Assist with audits and ensure compliance with company and manufacturer warranty policies.
• Generate reports and provide updates on warranty recovery, claim aging, and trend analysis.
• Support continuous improvement efforts related to warranty administration and customer service.

Qualifications/Requirements

• High school diploma or GED required.
• Associate degree in Business Administration, Accounting, or related field preferred.
• 3+ years of administrative, warranty, service, accounting, or related experience.
• Experience working with warranty claims, service operations, or equipment maintenance preferred.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience with CDK, ERM, SAP, or service management systems preferred.
•  Strong organizational and recordkeeping skills.
• Excellent written and verbal communication skills.
• Ability to prioritize multiple tasks and meet deadlines with minimal supervision.

Additional Information