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The Opportunity
Komatsu Underground is seeking an experienced Mechanical Service Engineer to join our team in a permanent, full-time position supporting Carborough Downs Mine Site.
This role is ideal for someone who enjoys being close to the customer, combining strong technical knowledge with relationship-building and a proactive approach to customer support.
You’ll work closely with the customer to understand their equipment and maintenance requirements, provide technical support and identify opportunities where Komatsu can deliver additional value through equipment overhauls, component rebuilds and parts sales.
More than just responding to issues as they arise, you’ll develop a strong understanding of the customer’s operation and work closely with our internal teams to deliver the right support and solutions.
What you will be doing
- Build and maintain strong working relationships with the customer at Carborough Downs.
- Provide mechanical technical support and troubleshooting for underground mining equipment.
- Work closely with the customer to understand equipment performance, maintenance requirements and upcoming needs.
- Identify and promote opportunities for equipment overhauls, component rebuilds and parts sales.
- Provide practical technical advice and solutions to support equipment reliability and performance.
- Liaise with Komatsu service, parts and support teams to ensure customer requirements are understood and followed through.
- Act as a key link between the customer and Komatsu, ensuring ongoing communication and support.
- Support safe work practices and ensure work is carried out in line with site and Komatsu requirements.
About you
We’re looking for someone who is technically strong, approachable and comfortable working directly with customers.
You’ll enjoy solving problems and building relationships, with the ability to look beyond the immediate technical issue and understand what the customer may need next.
Ideally, you’ll bring:
- Strong mechanical knowledge and experience working with heavy mobile or underground mining equipment.
- Relevant mechanical trade and/or engineering qualifications.
- Strong fault-finding and problem-solving skills.
- The confidence to build relationships and communicate effectively with customers at site level.
- A proactive approach and the ability to identify opportunities for additional customer support.
- Strong safety awareness and a practical, hands-on approach.
- Experience with Joy underground mining equipment would be highly regarded.
More reasons to join Komatsu
- More time for you with the option to purchase up to 10 additional days of annual leave each year.
- Support for growing families with 12 weeks paid primary carer parental leave.
- Stay active for less with access to Fitness Passport.
- Look after your health and wellbeing with discounted HCF corporate rates, Employee Assistance Program support and free health and wellness resources.
- Save on everyday expenses with discounts across more than 400 retailers Australia wide.
- Great deals on leading brands including Apple, Dell, LG, Samsung, Xbox and PlayStation.
- Discounts on vehicles and travel through Toyota, Orix and Avis.
- Keep developing your skills with access to thousands of expert-led courses across business, technology and creative skills.
At Komatsu, the Komatsu Way guides how we work — with integrity, innovation, and collaboration at the core. As a global leader in mining and heavy equipment manufacturing, we’re committed to excellence in everything we do. Join a team that values initiative, continuous improvement, and building strong, purposeful partnerships.
Komatsu is committed to creating a safe, inclusive, and respectful workplace that reflects the diverse communities we serve. We welcome applications from people of all backgrounds and experiences. We are an equal opportunity employer and can provide accommodations throughout the recruitment process upon request.
Discover your next opportunity with us at komatsu.jobs
