Location: 25 Fielding - Hard Rock Canada
Manager: Aftermarket Director
Division: Parts and Service
Shift: 5x2
Travel Requirements: 40%
Job Overview
Join Komatsu’s Hard Rock team as our Sr. Manager, Global Parts and Support, where you’ll lead the charge in transforming our global aftermarket parts & service programs strategy. This high-impact role blends commercial leadership with operational excellence—integrating parts sales, service programs, pricing, inventory, and customer support into a unified vision that drives growth, profitability, and customer loyalty across key markets
You’ll be at the center of global collaboration, optimizing parts supply chain infrastructure, building agile distribution networks, and ensuring seamless parts availability from factory to field. As a senior leader, you’ll mentor a high-performing team, align global partners, and deliver lifetime support solutions that elevate total cost of ownership (TCO) and redefine customer value.
Key Job Responsibilities
- Aftermarket Strategy & Sales: Lead global parts sales and service programs, pricing, and customer support to meet performance targets
- Global Distribution Partnership: Partner with Komatsu global sales and service teams to support the development and execution of their aftermarket strategies to meet sales and service performance targets in their defined regions
- Forecasting & Inventory: Develop monthly, quarterly, and annual forecasts; define optimal stock levels and replenishment strategies; monitor KPIs such as DIFOT, fill rate, and delivery timelines.
- Distribution & Logistics: Design and implement global warehousing and distribution strategies, including factory-to-distributor flows and third-party logistics partnerships.
- Pricing & Commercial Frameworks: Establish global pricing models, discount structures, and service offerings (e.g., consignment, component repair).
- Customer Support & Lifecycle Programs: Partner with commercial teams to scale rebuild programs and maintenance kits that enhance fleet lifecycle and reduce TCO.
- Systems & Continuous Improvement: Deploy digital tools for e-commerce, portals, and ERP-connected forecasting; lead CI initiatives to improve service delivery and cost efficiency.
- Team Leadership: Build and mentor a high-performing global team across parts, service, and distribution; manage 3–5 direct reports at Manager/Sr. Manager level.
- Market Intelligence: Analyze customer and competitor insights to refine aftermarket strategies and adapt distribution models.
Qualifications/Requirements
Education & Experience
- Bachelor’s degree in Business, Supply Chain Management, or a related field.
- Minimum of 10 years of experience in parts sales, distribution, and aftermarket operations—preferably in mining, industrial, or heavy equipment sectors.
- At least 2 years of experience leading global teams across multiple regions.
- Willingness and ability to travel globally up to 40%, including to remote and underground customer locations.
Technical & Functional Skills
- Proven ability to develop and execute global aftermarket strategies, including forecasting, pricing, and inventory optimization.
- Strong understanding of warehousing, logistics, and distribution network design.
- Experience with ERP systems, e-commerce platforms, and digital forecasting tools.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to interpret technical documents and data, and apply process protocols effectively.
K
Additional Offerings
- Relocation Support
- Company Vehicle
K
Company Benefits
Komatsu provides an extensive and robust employee package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Competitive wages
- Annual Bonus
- Comprehensive health and insurance benefits package
- Company-sponsored registered pension plan (RPP) and matching program
- Employee and family assistance programs
- Personal wellness allowance
- Paid uniform and personal protective equipment
- Paid vacation time
- Paid sick time
- Company-supplied tools
- Training and education support
- Employee social engagement activities and benefits
K
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/
k
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable Komatsu underground hard rock mining equipment, P&H surface mining equipment and JOY underground mining machinery to support the production of valuable minerals for our mining customers worldwide. Komatsu Mining's products and related technologies and services are used extensively for mining copper, silver, iron, gold, coal, salt and other mineral resources.
k
EEO Statement
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics.
As we search for collective healing and true reconciliation, we strive to build respectful relationships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional ancestral homelands of Indigenous Peoples and Nations across Canada, each with their own unique history, culture, and traditions.
Accommodations during the recruitment process are available on request.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
k