Product Specialist, Drilling Retrofits

Date:  Feb 18, 2024

Lively, ON, CA, P3Y 1L7

Req ID:  27946
Onsite or Remote:  Hybrid Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.


Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:

  • Competitive wages
  • Annual Bonus
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness allowance
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Paid uniform and personal protective equipment
  • Paid vacation time
  • Paid sick time
  • Company-supplied tools
  • Trades apprenticeship and training opportunities
  • Training and education support
  • Employee social engagement activities and benefits
  • Industry-leading site safety statistics
  • Sustainable employment
  • Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment.

Please visit our website for more information.

Job Overview

The Product Specialist, Drilling Retrofits will be part of a global Komatsu product team designated to the growth and support of the underground hard rock business.  Specifically this position will travel globally to support the Komatsu underground drilling equipment distributors and customers with drilling systems and retrofits (Montabert conversions, Timberock feed and bolting heads, Jenmar resin injections systems and Komatsu drilling controls).  This is an exciting opportunity for someone with underground drilling maintenance and repair experience that wants to progress their career and product knowledge in the drilling and bolting space and work with the original equipment manufacturer to become a global expert in underground drilling.  The location for this position is remote based within Ontario, Canada or the Western United States.

Key Job Responsibilities

  • Lead Drilling Conversions (Montabert Drifters, Timberock Feed and Bolting heads, Jenmar Resin Injection Systems and Komatsu drilling controls) with Komatsu distributors and customers.
  • Conduct market research, competitive intelligence efforts to ensure market-driven product direction is achieved.
  • Maintain & establish relationships with new and existing customers (End user & KMC service regions) to educate and promote product lines and services.
  • Liaise with technical product support, engineering personnel and Account Managers on drilling retrofits commercial agreements.
  • Advise Engineering, Quality, Manufacturing and Purchasing departments of technical issues, potential solutions or product enhancements to mitigate negative impact and protect or grow the overall business. 
  • Develop and deliver training programs for drilling retrofit services.
  • Provide field sales and technical support.
  • Lead the update and maintenance of both our product sales and technical presentations at the product level for conversions. 
  • Update and maintain accuracy to reflect product designs and offering.


  • Diploma in Mechanical Engineering Technology or Mechanical trade is required.
  • 5-10 years of experience working with drill technologies and strong hydraulic knowledge is required.
  • Direct mining/equipment application experience with similar equipment is required.
  • Knowledge of the drilling market in mining operations is desired.
  • Must have excellent communication and public speaking skills with an ability to demonstrate confidence in material knowledge and convey product information to a broad audience with varying levels of product capability.
  • Technical aptitude and experience with market analysis, sales upselling, sales forecasting is desired.
  • Strong computer skills with ability to prepare data metrics, sales presentations, training materials.
  • Ability to travel globally to customer sites and Komatsu Mining sales and distributor offices.
  • Valid passport and driver's license.
  • Ability to work underground as required.

Additional Information

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.