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Parts and Service Programs Manager

Date:  Sep 22, 2023

Lively, ON, CA, P3Y 1L7

Req ID:  27916
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:

  • Competitive wages
  • Annual Bonus
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness allowance
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Paid uniform and personal protective equipment
  • Paid vacation time
  • Paid sick time
  • Company-supplied tools
  • Trades apprenticeship and training opportunities
  • Training and education support
  • Employee social engagement activities and benefits
  • Industry-leading site safety statistics
  • Sustainable employment
  • Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment 

Please visit our website for more information.

Job Overview

Reporting to the Global Parts Manager, the Parts & Service Programs Manager is responsible for developing and implementing standardized service programs packages for distribution and dealer use for repair, rebuild, and exchange programs in support of aftermarket growth targets. The role involves establishing and maintaining relationships with customers to promote aftermarket programs, collaborating with the aftermarket and product teams to establish global aftermarket standards, implementing and launch them through the aftermarket teams and distributor networks, as well as establishing metrics or scorecards to track regional/dealer performance.  Additionally, the role involves creating and maintaining standardized aftermarket contract development in relation to multi-unit and parts inventory contracts. 


The job responsibility also involves conducting market research and competitive intelligence efforts to ensure customer and market-driven competitive aftermarket standards and program content direction is achieved. The role requires research knowledge of the aftermarket services market and how the company is positioned in it. The incumbent will also lead cross-functional teams to achieve these objectives. 

Key Job Responsibilities

  • Drive initiatives focused on defining the aftermarket value for service programs. (i.e., Rebuild programs, drifter conversions, consumables repair and exchange, etc.) 
  • Research knowledge of the aftermarket services market and how Komatsu UGHR is positioned relative to aftermarket programs.
  • Establish relationships with regional service personnel to drive adoption of standardized aftermarket programs. 
  • Prepare and monitor program budgets, forecasts, market analysis and performance reports. 
  • Become recognized industry expert for aftermarket product(s) participating in development of white papers and speaking opportunities. 
  • Prepare and present internal and external customer proposals and aftermarket program product presentations. 
  • Provide content direction and assist with the development and implementation of advertising and promotional activities and programs.
  • Identify and execute on potential process improvements.


  • A Bachelor’s Degree in Engineering, Marketing or related field is required.  A Mechanical Engineering degree is preferred.  
  • 5-10 years of experience in aftermarket services, strategic product marketing of mining equipment is required.  
  • Direct mining experience with similar equipment is a plus. 
  • Knowledge of the mining operations market is desired. 
  • Must have excellent communication and public speaking skills with an ability to demonstrate confidence in material knowledge. 
  • Technical aptitude and experience with market & data analysis, strategic planning, and parts or equipment sales is desired. 
  • Must be able to manage complex projects and coordinate with multiple stakeholders\. 
  • Strong analytical skills 

Additional Information

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. 

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