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Parts Sales & Service Representative - Lively, ON

Date:  Nov 5, 2021

Lively, ON, CA, P3Y 1L6

Req ID:  22281
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial and forestry industries that maximizes value for customers through innovative solutions. With a full line of products supported by our advanced IoT technologies, regional distribution channels and a global service network, we help customers safely and sustainably optimize their operations. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.


Komatsu Mining brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Komatsu Mining designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Komatsu Mining's support people, and through its services located close to the mines. Komatsu Mining's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.


Komatsu Mining is continuously working to make mining operations safer and more productive. With Komatsu Mining's innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment.

Komatsu Mining Corp. offers rewarding experiences and unique opportunities for growth:


  • Competitive salary
  • Comprehensive benefits package (dental, prescription drug, health spending account, paramedical, medical, vision)
  • Registered Pension Plan 
  • Paid Vacation
  • Company supplied tools
  • Ability to be a part of an exciting innovative company developing new state of the art technology and equipment 


Please visit our website https://mining.komatsu/ for more information.


We are currently looking to add a Parts and Service Sales Representative to our Lively, Ontario region.


Reports to: General Manager

Shift: 5 x 2, Mon – Fri, 8 hours per day

Location: Lively, Ontario

Relocation: This position does not offer relocation.


  • Identify parts and service issues / opportunities; and act as liaison with customers
  • Provides first contact support to customers and aids them with all parts related inquiries.
  • Develop sales opportunities for all Joy Hard Rock product lines, with a focus on parts and service products and support.
  • Receives, processes and revises all purchase orders from the customer and reviews all major shut down orders ensure accuracy of ordered parts
  • Build strong working relationships with relevant customer personnel.
  • Provide quotes for mine sites
  • Manages effective communication with external and internal Customers to effectively resolve problems and issues that affect orders and delivery.
  • Participate as a key member in an account team.
  • Assist as required in any physical inventory counts of consignment stock.
  • Processes returns and credit from the customers, both external and internal.
  • Available for on-call duties as required (typically 1 out of every 3 weeks).
  • Coordinate with the AR group to resolve any past due invoices.
  • Support and be committed to a strong safety culture to achieve organizational safety goals
  • Other duties, as assigned

Skills / Qualifications:

  • 1 – 3 years of Customer Service experience.
  • High School Diploma or GED.
  • Candidate must have exceptional customer service skills and some background or experience in parts would be an asset.
  • Demonstrated aptitude for problem solving with a strong customer focus.
  • Self-motivated; adaptable to change with strong organizational skills.
  • Results oriented and able to work both independently and within a team.
  • High level of computer literacy and proficiency in Microsoft Office tools; ERP system (SAP) experience is considered an asset. 
  • Candidate must be detailed orientated and have a high level of accuracy.
  • Strong communication skills are a must have with the ability to interact with both internal and external customers.
  • Bilingual French/English is strongly preferred. 

Komatsu Mining offers an excellent benefit package. We are an equal opportunity employer. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.

No agency or candidate phone calls please.

Komatsu Mining Corporation welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply now »