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Lead Factory Service Engineer

Date:  Sep 14, 2023

Lively, ON, CA, P3Y 1K6

Req ID:  26175
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.


Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.


Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:

  • Competitive wages
  • Annual Bonus
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness allowance
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Paid uniform and personal protective equipment
  • Paid vacation time
  • Paid sick time
  • Company-supplied tools
  • Trades apprenticeship and training opportunities
  • Training and education support
  • Employee social engagement activities and benefits
  • Industry-leading site safety statistics
  • Sustainable employment
  • Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment 

Please visit our website for more information.

Job Overview

The Lead Service Engineer is responsible to guide a small team of service engineers in the support of the MC51 R&D product at mining customer partner trial sites.  This includes the commissioning, testing and overall productivity of MC51 R&D products and components. The team will provide timely troubleshooting, repair, and maintenance of mechanical and / or electrical aspects of the products and components at customer site according to defined specifications, monitoring productivity data/results to drive towards company productivity goals and working with the R&D design team to provide feedback on issues, changes, or future design considerations.  This position will be a combination of hands-on mechanical work and lead role.  The position will be based at Vale Garson  Mine in Sudbury, Ontario with possibility of travel to other mines sites with future product installations.

Key Job Responsibilities

  • Assembly of the hard rock MC51 machine.
  • Commissioning of hard rock MC51 machine.
  • Inspection and complete tests of MC51 machine prototypes for proper functioning.
  • Training of the users in the use of the MC51 machine.
  • Training of the users in the maintenance and repair of the MC51machine.
  • Engage with engineering teams to determine specific customer design needs.
  • Hands on support to machine fault finding and breakdowns underground.
  • Completes accurate time records, technical reports, failure reports, and parts lists.
  • Support the sourcing and supply of inventory required during machine trials at customer sites.
  • Ensure planning of machine trial to maintain maximum productivity including resources, inventory, engineering support.
  • Builds strong relationships with internal and external customers to ensure smooth operations and customer satisfaction.
  • Complies with Komatsu safety policies and applicable government, customer or industry regulations or requirements.
  • Coaches, motivates, trains, evaluates, and leads team members to accomplish the goals and objectives of the production operations.
  • Monitors vacation schedule to ensure appropriate coverage.



  • Technical certification or diploma in mechanical or electrical fields
  • 5 years related maintenance, troubleshooting and operating experience with underground mining industry-specific equipment
  • Knowledge of hydraulics and electrical systems
  • Ability to read and interpret equipment schematics
  • Strong diagnostic and problem-solving skills
  • Ability to facilitate technical training and impart detailed information
  • Ability to work in a team environment
  • Written and verbal communication skills
  • Computer literacy
  • Flexible, self-motivated with demonstrated initiative to meet customer needs
  • Superior customer relations and active listening skills
  • Ability to work varied shift scheduled
  • Ability to travel as required
  • Required to work underground and complete mine site clearance requirements
  • Underground common core certification required
  • Legally eligible to work in Canada.

Additional Information

Komatsu (Joy Global - Canada) is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, or genetic characteristics.  Accommodations during the recruitment process are available upon request.

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