Location: 25 Fielding - Hard Rock Canada
Manager: Technical Publications Supervisor
Division: Parts and Service
Shift: 5x2
Travel Requirements: Up to 15%
Job Overview
Reporting to the Technical Publications Supervisor, you'll transform complex engineering data into precise, user-friendly parts manuals that drive aftermarket sales and support global service teams. Using industry-standard design and data management tools, you'll create detailed illustrations, manage bills of materials, and collaborate with vendors to deliver high-impact documentation. Your work ensures fast, accurate access to parts information—keeping our underground mining equipment performing at its best.
Key Job Responsibilities
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Parts Data Management
- Maintain, update, import, and manually enter parts Bills of Materials (BOMs) into the Publisher system.
- Set up new aftermarket BOM part numbers in SAP.
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Manual Publishing
- Publish parts manuals to the online portal.
- Maintain PDF versions for print distribution.
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Vendor Collaboration
- Communicate with vendors to obtain parts breakdowns.
- Create parts pages for purchased items using vendor-supplied materials.
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Engineering Change Integration
- Review and track Engineering Change Notices (ECNs).
- Apply required updates to parts manuals based on ECNs.
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Cross-Functional Coordination
- Collaborate with other Komatsu teams to ensure alignment and consistency across parts manuals.
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Technical Illustration Support
- Assist technical publications staff with creating and updating illustrations using SolidWorks or SolidWorks Composer.
Qualifications/Requirements
Educaiton & Experience
- Technical certification or diploma in mechanical or electrical fields including Technologist, Engineer or Technical Writer.
- Experience with mobile industrial equipment is considered an asset.
- Experience in SolidWorks is considered an asset.
Functional Competencies
- Knowledge of 3D animation, graphic design principles, HTML/programming, database functions are all beneficial.
- Good understanding of engineering drawings with ability to read and interpret equipment schematics.
- Good understanding of bill of material structures and engineering/manufacturing processes.
- Strong diagnostic and problem-solving skills.
- Ability to work under pressure to tight deadlines.
- Ability to work in a team environment.
- Excellent written and verbal communication skills.
- Flexible, self-motivated, and driven to achieve customer satisfaction goals and targets.
- Superior customer relations and active listening skills.
Additional Information
Company Benefits
Komatsu provides an extensive and robust employee package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Competitive wages
- Annual Bonus
- Comprehensive health and insurance benefits package
- Company-sponsored registered pension plan (RPP) and matching program
- Employee and family assistance programs
- Personal wellness allowance
- Paid uniform and personal protective equipment
- Paid vacation time
- Paid sick time
- Company-supplied tools
- Training and education support
- Employee social engagement activities and benefits
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Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/
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Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable Komatsu underground hard rock mining equipment, P&H surface mining equipment and JOY underground mining machinery to support the production of valuable minerals for our mining customers worldwide. Komatsu Mining's products and related technologies and services are used extensively for mining copper, silver, iron, gold, coal, salt and other mineral resources.
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EEO Statement
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability or genetic characteristics.
As we search for collective healing and true reconciliation, we strive to build respectful relationships with the Indigenous Peoples in Canada. We would like to acknowledge that most of our team members gather, work, and play on the traditional ancestral homelands of Indigenous Peoples and Nations across Canada, each with their own unique history, culture, and traditions.
Accommodations during the recruitment process are available on request.
While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
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