Factory Technical Support Specialist. Drilling Retrofits

Date: Nov 18, 2023

Location:

Lively, ON, CA, P3Y 1K6

Req ID: 28486

Onsite or Remote: Hybrid Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:

Competitive wages
Annual Bonus
Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
Personal wellness allowance
Company-sponsored registered pension plan (RPP) and matching program.
Paid uniform and personal protective equipment
Paid vacation time
Paid sick time
Company-supplied tools
Trades apprenticeship and training opportunities
Training and education support
Employee social engagement activities and benefits
Industry-leading site safety statistics
Sustainable employment
Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment

Please visit our website https://www.komatsu.com/careers/ for more information.

Job Overview

If you have experience with drilling and bolting equipment maintenance and operation and have an interest in the mechanics behind the the rock drill and would love to travel globally in support of mining customers this role is ideal for you. Reporting to the Global Product Support & Reliability Manager, Komatsu is searching for a Factory Technical Support Specialist, Drilling Retrofits who will responsible provide expert technical service assistance in installation and training on Montabert drifter conversions and Timberock feed systems to Komatsu distribution service teams and customers around the world.

Key Job Responsibilities

Provide technical service assistance in installation and training to Komatsu distributor service teams and customers to ensure proper operation, maintenance and troubleshooting practices of Montabert drifters and Timberock feed systems.
Provides technical support to end users, operators, and regional/dealer service personnel in cases of complex technical issues.
Assists with customer product demonstrations, field-testing and trials of new and improved products for Montabert drifters and Timberock feed systems at customer sites for data collection and to ensure safe and efficient operation by the customer.
Provides relevant feedback to factory to enable improvements to the equipment or its operation.
Provides assistance in compiling accurate data to process warranty claims and engineering machine improvements.
Reviews spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC).
Assists in the training of distributors/dealers as applicable.
Completes accurate time records, technical reports, failure reports as applicable.

Qualifications/Requirements

Technical certification or diploma in mechanical field
7 years extensive experience with hard rock mining equipment, minimum 2 years of experience with drills/drifter conversions
Demonstrated ability in key aspects of technical troubleshooting and life cycle management reporting
Knowledge of hydraulics and electrical systems
Ability to read and interpret equipment schematics
Strong diagnostic and problem-solving skills
Ability to facilitate technical training and impart detailed information
Ability to work in a team environment
Written and verbal communication skills
Flexible, self-motivated and driven to achieve customer satisfaction goals and targets
Good computer literacy
Ability to work varied shift schedule in underground environment when required
Ability to travel as required with valid passport and driver’s license
Bilingualism with English proficiency is required
Legal eligibility to work in Canada is required.

Additional Information

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.

Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.