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Factory Technical Support Specialist. Drilling Retrofits

Date:  Nov 18, 2023

Lively, ON, CA, P3Y 1K6

Req ID:  28486
Onsite or Remote:  Hybrid Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.


Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:

  • Competitive wages
  • Annual Bonus
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness allowance
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Paid uniform and personal protective equipment
  • Paid vacation time
  • Paid sick time
  • Company-supplied tools
  • Trades apprenticeship and training opportunities
  • Training and education support
  • Employee social engagement activities and benefits
  • Industry-leading site safety statistics
  • Sustainable employment
  • Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment 


Please visit our website for more information.

Job Overview

If you have experience with drilling and bolting equipment maintenance and operation and have an interest in the mechanics behind the the rock drill and would love to travel globally in support of mining customers this role is ideal for you.  Reporting to the Global Product Support & Reliability Manager, Komatsu is searching for a Factory Technical Support Specialist, Drilling Retrofits who will responsible provide expert technical service assistance in installation and training on Montabert drifter conversions and Timberock feed systems to Komatsu distribution service teams and customers around the world.

Key Job Responsibilities

  • Provide technical service assistance in installation and training to Komatsu distributor service teams and customers to ensure proper operation, maintenance and troubleshooting practices of Montabert drifters and Timberock feed systems.
  • Provides technical support to end users, operators, and regional/dealer service personnel in cases of complex technical issues.
  • Assists with customer product demonstrations, field-testing and trials of new and improved products for  Montabert drifters and Timberock feed systems at customer sites for data collection and to ensure safe and efficient operation by the customer.
  • Provides relevant feedback to factory to enable improvements to the equipment or its operation.
  • Provides assistance in compiling accurate data to process warranty claims and engineering machine improvements.
  • Reviews spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC).
  • Assists in the training of distributors/dealers as applicable.
  • Completes accurate time records, technical reports, failure reports as applicable.


  • Technical certification or diploma in mechanical field
  • 7 years extensive experience with hard rock mining equipment, minimum 2 years of experience with drills/drifter conversions
  • Demonstrated ability in key aspects of technical troubleshooting and life cycle management reporting
  • Knowledge of hydraulics and electrical systems
  • Ability to read and interpret equipment schematics
  • Strong diagnostic and problem-solving skills
  • Ability to facilitate technical training and impart detailed information
  • Ability to work in a team environment
  • Written and verbal communication skills
  • Flexible, self-motivated and driven to achieve customer satisfaction goals and targets
  • Good computer literacy
  • Ability to work varied shift schedule in underground environment when required
  • Ability to travel as required with valid passport and driver’s license
  • Bilingualism with English proficiency is required
  • Legal eligibility to work in Canada is required.

Additional Information

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. 

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