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Factory Technical Support Specialist

Date:  Apr 13, 2024

Lively, ON, CA, P3Y 1K6

Req ID:  28967
Onsite or Remote:  Onsite Position

Komatsu is an indispensable partner to the construction, mining, industrial, and forestry industries that maximizes value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Our Komatsu, P&H, Joy, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton equipment and services are used to extract fundamental minerals and develop modern infrastructure.

Focusing exclusively on the underground hard rock, underground soft rock, and surface mining sectors, Komatsu Mining designs, manufactures, distributes, and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load, and convey coal and industrial minerals worldwide. Komatsu Mining's products and related services are used extensively for mining coal, copper, iron, gold, and other mineral resources, and the company employs people worldwide.

Komatsu Mining Corp. offers rewarding experiences and unique growth opportunities in addition to the following:

  • Competitive wages
  • Annual Bonus
  • Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
  • Personal wellness allowance
  • Company-sponsored registered pension plan (RPP) and matching program.
  • Paid uniform and personal protective equipment
  • Paid vacation time
  • Paid sick time
  • Company-supplied tools
  • Trades apprenticeship and training opportunities
  • Training and education support
  • Employee social engagement activities and benefits
  • Industry-leading site safety statistics
  • Sustainable employment
  • Ability to be a part of an exciting and innovative company developing new state-of-the-art technology and equipment 

Please visit our website for more information.

Job Overview

If you have experience with mobile mining equipment maintenance and operation and have an interest in travelling globally to support Komatsu customers & distributors in different regions of the world with underground hard rock product commissioning, product technical training, factory advanced support and technical advice, this role is ideal for you.  Reporting to the Global Product Support & Reliability Manager, Komatsu is searching for a Factory Technical Support Specialist who will responsible provide expert technical service assistance in installation and training on Underground Hard Rock Mining equipment to Komatsu distribution service teams and customers around the world.

Key Job Responsibilities

  • Responsible for providing second tier quality technical support to customers when field support is not available or cannot resolve customer technical questions or concerns.
  • Ensure customers are provided with technical data as needed to support the troubleshooting, repair and maintenance of both new and rebuilt equipment.
  • Assist engineering, sales and product management teams in development of customer specifications when preparing specific machine proposals.
  • Assist in creation of capital equipment product priority parts listings.
  • Report any EHS concerns including product related.
  • Provides technical training to customer and service regions on proper operation, maintenance and troubleshooting practices.
  • Provides technical support to end users, operators, and regional/dealer service personnel in cases of complex technical issues.
  • Provides relevant feedback to factory to enable improvements to the equipment or its operation.
  • Provides assistance in compiling accurate data to process warranty claims and engineering machine improvements.
  • Reviews spare parts recommendations and develops accuracy of Machine Life Operating Costs (MLOC).
  • Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
  • Assists operations with field-testing and trials of new products and updated components to ensure proper and safe operation.
  • Performs equipment demonstrations in a safe manner.
  • Assists in the training of distributors/dealers as applicable.
  • Completes accurate time records, technical reports, failure reports, and parts lists as applicable.


  • Technical certification or diploma in heavy equipment mechanic/fitter or similar
  • Technical certification in electrical technology with certification to work on high voltage (309A and 442A)
  • Dual Trade certificate and experience with Battery Electric Vehicles highly desired.
  • 7 years extensive experience with underground mining equipment, specifically underground drills and/or bolters is an asset
  • Demonstrated ability in key aspects of technical troubleshooting and life cycle management reporting
  • Knowledge of hydraulics and electrical systems
  • Ability to read and interpret equipment schematics
  • Strong diagnostic and problem-solving skills
  • Ability to facilitate technical training and impart detailed information
  • Ability to work in a team environment
  • Written and verbal communication skills
  • Flexible, self-motivated and driven to achieve customer satisfaction goals and targets
  • Good computer literacy
  • Ability to work varied shift schedule in underground environment when required
  • Ability to travel as required with valid passport and driver’s license
  • Bilingualism with English proficiency is required


Canada NOC Code: 72401
Position Status: Permanent Full-Time

Location/Mailing Address: Komatsu (Joy Global Canada Ltd.), 145 Magill Street, Sudbury, Ontario, Canada, P3Y1K6

Phone: +1.705.692.3661

Language Requirements: Oral and Written Proficiency in English
Base Salary Range: $39.03 to $52.81 per hour
Bonus: 5%
Other Benefits: 
- Company Vehicle or Vehicle Allowance
- Defined Contribution Pension Plan
- Medical Health Benefits
- Dental Benefits
- Disability Insurance
- Life Insurance
- Relocation Assistance

Komatsu is an organization committed to diversity and inclusion in support of growing a global team to achieve our business results and create a better future every day for our globally based employees, customers, partners, and communities. We believe a diverse workforce strongly contributes to our business growth and product innovation.
Komatsu is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, or disability. Accommodations during the recruitment process are available upon request.

While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. 

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