Factory Product Support Specialist, LHD & Truck, Underground Hard Rock

Job Overview

Join Our Team as a Factory Product Support Specialist, Underground Hard Rock LHD & Trucks!

Location: Sudbury, ON
Business Unit: Hard Rock Mining
Reports to: Product Support Lead, LHD & Trucks
Department: Aftermarket

About the Role:

Are you passionate about providing top-notch technical support and ensuring customer satisfaction? Do you have extensive experience servicing, maintaining, and troubleshooting underground mining equipment? If so, we have an exciting opportunity for you! As a Factory Product Support Specialist, LHD & Trucks, you will be the technical subject matter expert supporting Komatsu customers and distributors worldwide. You will play a crucial role in product commissioning, technical training, and providing advanced support and services.

Key Job Responsibilities

• Technical Expertise: Participate in new product introductions and support the commissioning of new products. Provide hands-on technical training to customers and service regions on proper operation, maintenance, and troubleshooting practices.
• Customer Support: Offer technical support to end users, operators, and regional/dealer service personnel for complex technical issues. Assist in compiling accurate data for warranty claims and engineering improvements.
• Product Feedback: Create product issue reports and assist operations with field-testing and trials of new products. Provide feedback to operations, quality, engineering, and product management teams.
• Safety and Quality: Champion Komatsu Mining Corp safety policies and applicable regulations. Identify and report any unsafe work habits and strive to find safer ways for customers to work with our products.
• Documentation: Complete accurate time records, technical reports, failure reports, and parts lists as applicable.

Qualifications/Requirements

• Technical certification or diploma in heavy equipment mechanic/fitter or similar.
• Technical certification in electrical technology with certification to work on high voltage (309A and 442A).
• 7 years of extensive experience with underground mining equipment, specifically underground LHD & Trucks.
• Ability to work varied shift schedules and travel globally up to 50% of the time.
• Valid passport and ability to work in an underground environment.
• Fluency in English is required.
• Excellent troubleshooting and diagnostic skills.
• Knowledge of hydraulics and electrical systems.
• Ability to read and interpret equipment schematics.
• Strong problem-solving skills and ability to facilitate technical training.
• Flexible, self-motivated, and driven to achieve customer satisfaction goals.
• Superior customer relations and active listening skills.
• Computer literacy and knowledge of the customer industry.

Additional Information

Apply Now!

If you are ready to take on this challenging and rewarding role, we would love to hear from you. Apply today and become a key player in our team!